RTX is hiring for an FRESHER entry level Analyst Customer Data Management role in India

Position:

• Analyst, Customer Data Management

Company:

• RTX, Pratt & Whitney

Location:

• Bengaluru, Karnataka, India

Job type:

• Full Time

Job mode:

• Hybrid

Job requisition id:

• 01845638

Years of experience:

• 0 to 2 years

Company description:

About RTX

• RTX is one of the largest aerospace and defense organizations in the world, operating at a global scale with a workforce of more than 185,000 professionals across multiple countries and business divisions.
• The company focuses on solving large scale engineering, operational, and technological challenges related to aerospace systems, defense technologies, aviation services, and intelligent industrial solutions.
• RTX operates through major business units including Pratt & Whitney, Collins Aerospace, Raytheon, and RTX Corporate, each contributing to advanced innovation and operational excellence in their respective industries.
• The organization invests heavily in research, development, digital transformation, automation, and engineering excellence to improve safety, connectivity, operational performance, and sustainability in the aerospace and defense sector.
• Employees at RTX work in highly collaborative environments where innovation, accountability, and continuous learning are encouraged across all levels of the organization.
• The company emphasizes structured operational systems, governance frameworks, compliance practices, and global teamwork to ensure consistency and reliability across business operations.
• RTX promotes inclusive hiring practices and equal employment opportunities while creating an environment where employees from different educational, cultural, and professional backgrounds can contribute effectively.
• Pratt & Whitney, one of the core business units of RTX, is recognized globally for its aircraft engine manufacturing and aviation technology solutions.
• The company has contributed significantly to the evolution of modern aviation for more than a century by designing and servicing high performance aircraft engines and auxiliary power systems.
• Employees joining RTX gain exposure to large scale global operations, advanced enterprise technologies, international collaboration, and high impact business functions supporting aviation and aerospace industries worldwide.

Profile overview:

Role Summary

• The Analyst, Customer Data Management role is focused on supporting customer master data operations in a structured and governance driven business environment.
• The selected candidate will work as part of a multidisciplinary customer data management team consisting of analysts, quality specialists, operational professionals, and managerial stakeholders.
• This role requires maintaining accurate, compliant, and high quality customer data across enterprise systems while supporting operational continuity and organizational standards.
• The position involves handling high volumes of customer data requests while ensuring consistency, integrity, and adherence to defined governance policies.
• Candidates will be expected to validate incoming requests, maintain master data records, identify inconsistencies, and escalate issues whenever necessary according to internal procedures.
• The role provides strong exposure to enterprise platforms such as SAP, CRM systems, and operational data governance processes.
• Employees in this position contribute directly to operational efficiency by minimizing data errors, improving data quality standards, and supporting accurate business reporting.
• The role also includes participation in audits, quality checks, reconciliations, and process improvement activities aimed at improving workflow efficiency and operational performance.
• This opportunity is suitable for fresh graduates and early career professionals interested in data operations, master data management, analytics support, governance frameworks, and enterprise business systems.
• Since the role operates in a global environment, professionals may interact with teams working across different regions and time zones while supporting international operational requirements.
• Analysts are expected to work within rotating shifts to ensure continuous operational support and timely issue resolution.
• The position offers strong learning opportunities in enterprise operations, data governance, customer lifecycle management, compliance frameworks, and operational excellence.
• Candidates who enjoy working with structured processes, detailed analysis, operational coordination, and data accuracy will find this role highly suitable for career growth.
• This role can also act as a strong foundation for future opportunities in analytics, business operations, governance, compliance, enterprise systems, or master data management functions.

Responsibilities and key duties:

Operational responsibilities

• Support customer data management operations aligned with organizational objectives and operational strategies.
• Maintain customer master data records accurately within enterprise systems and governance frameworks.
• Process customer data creation requests, modifications, updates, and validations according to established procedures.
• Verify the completeness and consistency of incoming requests before entering or updating information within systems.
• Ensure compliance with operational controls, governance standards, and internal data management practices.
• Perform regular quality checks to maintain high standards of data accuracy and integrity.
• Conduct basic audits and reconciliations to identify inconsistencies across systems and records.
• Escalate unclear or incomplete requests to relevant stakeholders for clarification and resolution.
• Collaborate with internal teams to ensure smooth execution of customer data operations.
• Support process improvement activities by identifying recurring operational issues and suggesting enhancements.
• Participate in training sessions, internal reviews, and team collaboration activities to improve operational capabilities.
• Contribute toward minimizing rework, duplication, and data related operational errors.
• Maintain confidentiality and compliance while handling sensitive customer information and enterprise data.
• Support operational continuity within a structured 24/7 business environment.
• Adapt to rotating work shifts and business priorities depending on operational requirements.

Performance expectations

• Maintain high accuracy levels while processing customer data.
• Ensure timely completion of data requests and updates.
• Follow governance procedures and operational standards consistently.
• Reduce operational errors and data inconsistencies.
• Support process efficiency and operational excellence initiatives.
• Demonstrate accountability and attention to detail while handling enterprise systems and records.
• Contribute positively toward team collaboration and knowledge sharing initiatives.

Qualifications:

Educational qualifications

• Bachelor’s degree in Business, Information Management, Finance, Operations, Data Management, or related disciplines.
• Freshers and candidates with up to 2 years of experience are eligible for this role.

Technical qualifications

• Basic understanding of enterprise systems such as SAP, CRM platforms, or related operational tools.
• Familiarity with customer master data management concepts and operational workflows.
• Understanding of data accuracy, integrity, consistency, and lifecycle management principles.
• Exposure to data governance standards and controlled operational processes.
• Knowledge of structured business operations and process driven environments.
• Awareness of operational compliance requirements and quality standards.
• Exposure to data validation, audits, reconciliations, and process controls.
• Familiarity with Microsoft Excel and reporting tools.
• Exposure to Power BI is considered an added advantage.
• Understanding of GDPR and data privacy regulations is preferred.
• Basic awareness of cybersecurity concepts related to enterprise data protection is beneficial.
• Understanding of global trade requirements and compliance practices is advantageous.

Soft skills and professional capabilities

• Strong attention to detail and commitment toward maintaining high quality data standards.
• Ability to work efficiently in high volume operational environments.
• Good analytical and problem solving capabilities.
• Strong communication and coordination skills while interacting with internal stakeholders.
• Ability to follow structured operational procedures and governance frameworks.
• Strong accountability and ownership mindset while handling enterprise data.
• Capability to prioritize tasks effectively in fast paced operational environments.
• Willingness to work in rotational shifts and support global operations.
• Adaptability to changing business priorities and operational requirements.
• Collaborative mindset with the ability to work effectively in multidisciplinary teams.
• Strong learning attitude and willingness to participate in continuous improvement initiatives.

Work schedule and shift details:

Shift structure

• Employees will work five consecutive days followed by two days off.
• Shift schedules rotate periodically to ensure fair distribution of operational responsibilities.
• Morning shift timing may range approximately from 7:00 AM to 4:00 PM IST.
• Evening or EST aligned shifts may range approximately from 4:30 PM to 1:30 AM IST.
• Night shift timings may range approximately from 10:00 PM to 7:00 AM IST.
• Limited on call support may occasionally be required for urgent operational issues.

Work environment

• Hybrid working model combining office collaboration and flexible working arrangements.
• Structured and governance driven operational setup.
• Exposure to global business operations and international coordination.
• Opportunity to work with enterprise technologies and operational teams across multiple regions.

Additional info:

Career growth opportunities

• This role provides a strong entry point into enterprise operations, customer data governance, and master data management.
• Employees can gain practical exposure to enterprise systems, operational compliance, and large scale global business processes.
• The position offers opportunities to build expertise in data governance, operational analytics, enterprise applications, and business process management.
• Professionals performing well in this role may progress toward senior analyst, specialist, quality operations, governance, compliance, or analytics positions.
• Exposure to aerospace and defense operations can strengthen long term career opportunities within global technology driven industries.
• RTX promotes learning and capability development through internal training programs, quality reviews, and collaborative operational projects.
• Employees gain experience working with international stakeholders and cross functional business teams.
• The role helps candidates develop strong analytical thinking, operational discipline, communication abilities, and enterprise process understanding.
• Professionals interested in analytics, business intelligence, operations management, or enterprise systems can build a strong foundation through this opportunity.
• Candidates who enjoy structured workflows, data accuracy, operational coordination, and process optimization are likely to succeed and grow within this environment.

Please click here to apply.