Position:
Data Analyst - Implementation and Managed Services
Operational Intelligence Analyst
Professional Services Performance Specialist
Technical Operations Data Consultant
Company:
Blackbaud, Inc.
Blackbaud India Private Limited
YourCause by Blackbaud
JustGiving by Blackbaud
Location:
Hyderabad, Telangana, India
HITEC City, Hyderabad, India
Gachibowli Tech Corridor, Hyderabad, India
Southern Tech Hub, India
Job type:
Full-time Employment
Permanent Career Position
Direct Hire Placement
Regular Corporate Track
Job mode:
Onsite Operations
Office-Based Execution
Non-Remote Delivery
Localized Corporate Presence
Job requisition id:
R0013898
Years of experience:
0-3 Years of Experience
Entry-Level to Early Career Track
Fresh Graduates with Strong Data Competencies
Developing Professional Tier
Company description
Blackbaud operates globally as the premier, foundational market leader in providing cloud software, advanced data intelligence tools, and comprehensive tech platforms specifically designed for the international social impact sector.
The organization purposefully engineers cutting-edge technology infrastructure that accelerates global human progress and empowers the non-profit, educational, philanthropic, cultural, and corporate social responsibility sectors to scale their operational capacity seamlessly.
Operating with an advanced and highly optimized cloud network, Blackbaud effectively powers the critical systems of thousands of non-governmental organizations, healthcare foundations, higher education institutions, K-12 private academies, and diverse advocacy bodies.
The enterprise takes immense pride in its core mission of connecting communities, enabling complex philanthropic fundraising, optimizing resource allocation, and driving sustainable societal transformation via its proprietary world-class digital platforms.
By stewarding billions of dollars globally through its specialized transaction engines and management systems, the organization helps bridge the gap between passionate individual donors, corporate giving programs, and institutions working on the frontlines of humanitarian action.
The corporate culture is highly celebrated for fostering continuous technological innovation, operational transparency, inclusion, deep employee empowerment, and an unyielding commitment to ethical software development and customer success.
Employees at Blackbaud are given unique opportunities to collaborate with elite software engineering, product design, and business intelligence teams to build scalable solutions that fundamentally change how social good is achieved worldwide.
Through its specialized subsidiaries, including the universally trusted YourCause and JustGiving platforms, the enterprise continues to set the gold standard for secure digital giving networks and workplace CSR engagement systems globally.
The company remains deeply dedicated to maintaining an inclusive, diverse, and equal-opportunity workspace where every professional is supported in achieving their full potential while building solutions that make the world a better place.
Profile overview
The corporate data division is actively seeking a highly analytical, detail-oriented, and driven Data Analyst specializing in Implementation and Managed Services to join the growing operational division based out of the state-of-the-art Hyderabad technology campus.
This foundational analytical role is strategically crafted to provide executive leadership, regional vice presidents, and customer success management tracks with deep, unambiguous clarity into complex service delivery models and resource utilization rates.
As a vital member of the business operations framework, you will take full ownership of mapping where professional services implementations encounter operational bottlenecks, where engineering resources face misalignments, and where client project lifecycles depart from original scopes.
The core mandate of this position centers on constructing, maintaining, and defending highly accurate, empirical operational datasets that fuel internal Monthly Business Reviews and external client-facing Executive Business Reviews.
You will serve as the core analytical bridge that transforms raw, unrefined services tracking metrics, daily time logs, and complex Statement of Work criteria into crystal-clear executive summaries and compelling business growth narratives.
This position offers an immersive, accelerated career path for a junior data professional or ambitious fresher who possesses an innate passion for extracting clear operational stories from disparate datasets.
You will actively collaborate across cross-functional parameters, partnering tightly with localized Implementation Managers, Project Management Offices, and Global Service Directors to validate operational assumptions and ensure live dashboards reflect reality.
The ideal candidate brings a robust, highly logical mindset focused heavily on driving automated reporting mechanisms, establishing repeatable data structures, and eliminating manual inefficiencies within the professional services ecosystem.
By joining this specialized analytics vertical, you will gain unmatched exposure to enterprise software metrics, executive governance workflows, and advanced cloud-based automation tooling while directly scaling the operational health of a global market leader.
Qualifications
Possession of a formal Bachelor’s degree or higher from an accredited university in Computer Science, Data Analytics, Information Systems, Business Administration, Engineering, or a highly quantitative field of study.
Proven, hands-on academic or foundational professional experience in designing, building, configuring, and maintaining customized Salesforce reports, workflows, and operational tracking dashboards.
Demonstrable mastery of advanced Microsoft Excel operations, including deep familiarity with complex nested logical functions, XLOOKUP arrays, pivot tables, SUMIFS criteria, and systematic data reconciliation practices.
Practical exposure or advanced academic training in constructing visually compelling, clean, and highly intuitive business dashboards using market-leading visualization platforms such as Power BI or Tableau.
Strong baseline comprehension of operational delivery methodologies within a technology setting, including foundational familiarity with project management lifecycles, implementation milestones, or managed services frameworks.
Excellent written, verbal, and presentation communication skills, with a proven ability to explain complex, technical data variances to diverse non-technical team leaders and executive business stakeholders.
Natural logical curiosity and analytical skepticism, characterized by a persistent willingness to question raw figures, identify tracking anomalies, and run exhaustive audits to align data with real-world operations.
Familiarity with or academic exposure to automation scripting languages such as Excel VBA, macros, basic SQL, or Python data science libraries represents an exceptionally strong competitive advantage for candidates.
Highly developed organizational and time-management competencies, with an innate ability to prioritize multiple concurrent data audit requests while adhering strictly to recurring corporate reporting timelines.
An enthusiastic forward-looking orientation toward leveraging modern AI-assisted tools, corporate LLMs, and automated productivity copilots to optimize personal analytical outputs, accelerate insight generation, and eliminate manual human error.
Additional info
This position is strictly structured as an elite, full-time onsite corporate opportunity operating directly out of Blackbaud’s high-performance technology center in Hyderabad, offering long-term stability and immersive mentorship.
Candidates will have immediate access to world-class professional training modules, enterprise software certifications, and dedicated upskilling pathways in modern cloud-based data ecosystems.
The organization provides a comprehensive, highly competitive global compensation package that includes premium health insurance policies, wellness programs, and structured performance-related annual bonuses.
By stepping into this operational analytics role, you will be deeply integrated into a culturally diverse global network that champions professional equity, workplace transparency, and collaborative peer-to-peer learning environments.
The Hyderabad campus is engineered to spark continuous innovation, offering state-of-the-art computational infrastructure, highly advanced collaborative workspaces, and direct interaction loops with global technology executives.
Employees are actively encouraged to dedicate a portion of their professional energy toward community volunteerism, taking full advantage of Blackbaud's corporate philanthropy programs to support local social impact initiatives.
The recruitment framework is designed around a meritocratic evaluation process, ensuring that exceptional analytical talent, dedication, and operational breakthroughs are recognized with rapid internal corporate advancement.
This specific data analytics vertical acts as a highly strategic launchpad for long-term career growth into senior data science roles, enterprise architecture functions, or executive professional services leadership pathways.
All qualified individuals applying for this position will receive full, unbiased consideration without any regard to demographic background, ensuring a safe, supportive, and completely inclusive onboarding journey for all incoming data professionals.
Step-by-Step Functional Responsibilities
Execute systemic collection, normalization, and evaluation of all active professional services implementation lifecycles, project milestones, and managed services performance frameworks on a daily basis.
Perform proactive risk assessment on corporate project pipelines and ongoing client engagements to identify early warning indicators of delivery delays or scope creep.
Interface directly with regional implementation directors to systematically challenge or validate underlying data assumptions, ensuring corporate reports mirror active realities.
Design, build, refine, and deploy customized Salesforce infrastructure tracking mechanisms, creating highly specialized operational dashboards for weekly managerial oversight.
Audit and optimize the integrity of time-tracking software inputs, project health designations, and statement of work parameter configurations to establish clean downstream data.
Draft, polish, and structurally assemble high-level analytical briefs for upcoming internal executive Monthly Business Reviews and external client-facing Executive Business Reviews.
Convert raw quantitative variance tables into cohesive, highly persuasive business narratives that cleanly map technical delivery metrics directly back to customer business value.
Conduct extensive trend analyses and historical data modeling across multiple service teams to formulate actionable recommendations for improving global staffing structures.
Integrate cutting-edge AI assistant modules, enterprise copilot environments, and automated text generators to compress the typical lifecycle required for corporate reporting.
Architect and implement robust, highly scalable, and completely repeatable automated reporting templates that effectively eliminate the necessity for time-consuming ad-hoc operations.
Monitor resource utilization indexes across global engineering tracks to ensure personnel allocations remain tightly aligned with contracted customer deliverables.
Analyze statement of work financial constraints, tracking actual hours expended versus scoped capacity to mitigate potential profit erosion across complex client portfolios.
Champion clean data governance standards across the entire operations department, organizing regular training syncs to align team inputs with standardized logging formats.
Collaborate with internal database administrators to ensure seamless synchronization between third-party resource management tools and the central Salesforce repository.
Provide continuous analytical support to customer success managers, supplying them with clear, defensible data visuals during critical client friction points or contract renewals.
Formulate strategic data-driven presentations that highlight systemic operational inefficiencies, allowing delivery leads to re-engineer flawed implementation workflows.
Advanced Analytical Tooling and Technical Infrastructure
Leverage advanced data modeling functionalities within Microsoft Excel to parse, restructure, and synthesize massive arrays of unorganized client delivery information.
Develop automated, macro-enabled workbook solutions to rapidly clean incoming transactional entries and identify missing parameters across global time-tracking platforms.
Design structured SQL queries where applicable to pull historical performance records from relational databases for deeply customized operational post-mortems.
Construct enterprise-grade interactive dashboards within Power BI, utilizing advanced DAX formulas to display real-time service burn rates and project health indicators.
Deploy Tableau visualization workbooks that cleanly track localized team utilization metrics, presenting multi-layered data points in a scannable, intuitive format.
Administer custom objects, fields, and report types within the Salesforce ecosystem to track specialized KPIs specific to the implementation and managed services vertical.
Utilize integrated Professional Services Automation software packages to analyze resource scheduling effectiveness and map future talent acquisition requirements.
Champion the corporate deployment of Microsoft Copilot and related AI-driven environments to rapidly summarize long-form tracking outputs and identify hidden trends.
Formulate standardized data dictionaries and compliance checklists to govern how operational data points are documented across regional delivery units.
Evaluate the synchronization efficiency between time-logging applications and internal financial billing engines to eliminate data drop-offs or accounting variances.
Strategic Stakeholder Communication and Executive Alignment
Translate complex mathematical variances, utilization down-turns, and technical data anomalies into highly accessible business briefs tailored specifically for non-technical corporate leaders.
Lead internal data alignment meetings, presenting clear operational summaries that help project managers understand where active bottlenecks originate.
Support account executives during critical client reviews by providing rock-solid, empirical reporting that clearly demonstrates scope execution and value delivery.
Conduct interactive feedback workshops with project delivery teams to understand the qualitative realities behind negative statistical trends in Salesforce dashboards.
Formulate executive-level summaries that clearly balance technical precision with high-level strategic insights, enabling rapid, informed decision-making at the VP level.
Defend analytical methodologies and data integrity findings during high-stakes internal reviews, explaining clearly how specific performance trends were calculated.
Author comprehensive, step-by-step user documentation guides detailing how operational managers can access, interpret, and leverage newly deployed dashboards.
Act as an objective, highly trusted internal consultant who provides unbiased delivery metrics to help resolve operational disputes between sales and implementation tracks.
Operational Excellence and Scalable Workflow Optimization
Maintain a relentless operational focus directed toward driving real-world business actions and decisions, consciously avoiding the trap of generating low-value cosmetic dashboards.
Design long-term scalable analytics frameworks that grow seamlessly alongside the company’s expanding international portfolio of social impact products.
Analyze historical implementation timelines across different software suites to establish highly accurate baseline benchmarks for future project estimations.
Identify recurring structural bottlenecks within specific client onboarding pathways, providing the analytical justification needed to re-engineer delivery strategies.
Partner with internal IT development tracks to continuously automate manual data extractions, ensuring the analytics team spends time on interpretation rather than retrieval.
Conduct regular performance audits on existing data pipelines, optimizing slow-running reports to ensure corporate leadership retains rapid access to vital statistics.
Formulate predictive modeling frameworks to assist delivery leaders in forecasting future capacity constraints based on active sales pipelines and contract signings.
Promote a culture of data-driven accountability across the organization by ensuring operational performance metrics are clearly visible, consistent, and irrefutable.
Global Compliance, Diversity, and Corporate Citizenship
Adhere strictly to international data security standards, privacy regulations, and corporate compliance protocols while managing sensitive employee and client datasets.
Support Blackbaud’s profound commitment to diversity and equal-opportunity employment by maintaining completely objective, unbiased metrics across all internal reporting frameworks.
Contribute actively to an inclusive corporate ecosystem that values unique perspectives, collaborative cross-border learning, and mutual professional respect.
Engage meaningfully with the company's "Intelligence for Good" corporate vision, ensuring that data analytical outputs ultimately help scale organizations dedicated to driving global social impact.
Participate in regular corporate professional development courses, technical certification tracks, and ethical AI utilization workshops sponsored by the company.
Foster collaborative operational relationships with international counterparts across North America, Europe, and the Pacific regions to align global reporting standards.
Champion sustainable, highly efficient data storage and processing habits that align closely with Blackbaud’s corporate social responsibility and environmental guidelines.
Please click here to apply.
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