Genpact is hiring for a fresher entry level Data Analyst role in India

Position:

• Process Associate/Developer, Data Analyst

Company:

• Genpact

Location:

• Bangalore, India

Job Type:

• Full-time

Job Mode:

• On-site

Job Requisition ID:

• ANA015927

Years of Experience:

• Not explicitly mentioned, but as per JD looks like a fresher entry level opening; 0-3 years
  

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Company Description

Genpact (NYSE: G) is a global leader in professional services, leveraging its expertise to transform enterprises and deliver exceptional outcomes.

• Global Presence:

  • Operates in over 30 countries worldwide.
  • Employs more than 125,000 skilled professionals.

• Core Mission:

  • Driven by the purpose of creating a world that works better for everyone.
  • Focuses on innovative solutions through digital operations, technology, and AI expertise.

• Client Focus:

  • Collaborates with leading global companies, including Fortune Global 500 enterprises.
  • Utilizes deep business and industry insights to solve complex challenges.

• Values:

  • Encourages curiosity, entrepreneurial agility, and innovation.
  • Promotes diversity, inclusion, and a dynamic work environment that respects integrity and customer focus.

For more information, visit www.genpact.com or follow the company on X, Facebook, LinkedIn, and YouTube.

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Profile Overview

This role is ideal for candidates with a keen interest in data analysis and operations management, who are skilled in handling large datasets and deriving actionable insights.

• Primary Responsibilities:
  • Maintain detailed reports and spreadsheets for historical data records.
  • Manage and monitor email queues effectively.
  • Collaborate closely with Operations to generate daily, weekly, and monthly reports.
  • Provide observations and recommendations to Workforce Management (WFM) for optimizing staffing plans and rosters.
  • Proactively send alerts on Service Level Agreement (SLA) misses.
  • Analyze existing data and share actionable insights with internal and external stakeholders.
  • Identify volume variations across markets, processes, and queues by team or agent.
  • Notify relevant stakeholders about significant variations to address issues proactively.

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Qualifications

Minimum Qualifications/Skills

• Communication:

  • Strong verbal and written communication skills.

• Data Handling:

  • Proficient in managing large datasets and numbers with accuracy.
  • Comfortable with data-driven tasks and reporting.

• Technical Skills:

  • Advanced knowledge of Excel for data management and analysis.

• Time Management:

  • Ability to handle multiple tasks simultaneously in a fast-paced, deadline-oriented environment.

• Analytical Skills:

  • Strong analytical and quantitative abilities to identify trends and patterns in data.
  • Capable of translating data into meaningful insights to support decision-making.

Preferred Qualifications/Skills

• Visualization Tools:

  • Experience with Power BI for data visualization and reporting.

• Database Management:

  • Proficiency in SQL databases and automation using Access.

• Presentation Skills:

  • Ability to create and deliver impactful presentations.

• Certifications:

  • Lean/Six Sigma certification is an added advantage.

• Advanced Skills:

  • Background or interest in data science is highly desirable.

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Additional Info

• Diversity and Inclusion:

  • Genpact values diversity and is committed to maintaining an inclusive work environment.
  • Applicants are considered without discrimination based on race, gender, age, religion, nationality, or any other protected characteristic.

• Equal Opportunity:

  • The company ensures fair recruitment practices for all candidates.
  • It does not charge any fees for processing job applications.

• Anti-Scam Policy:

  • Genpact cautions applicants against frauds involving starter kits, training fees, or equipment purchases during the hiring process.

• Work Environment:

  • Encourages respect, integrity, and innovation among its employees.
  • Focuses on customer satisfaction while promoting professional growth.

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Job Details

• Primary Skills: Operations
• Category: Full-time role
• Education Requirement: Bachelor’s degree or equivalent qualification.
• Schedule: Standard full-time hours.
• Job Posting Date: January 10, 2025, at 5:32:06 PM
• Application Closing Date: Ongoing

For further details or to apply, visit the company’s career page.

Please click here to apply.

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