IDFC FIRST Bank is hiring for an FRESHER entry level Business Analyst role in India

Position: Business Analyst - UPI

Company: IDFC FIRST Bank

Location: Navi Mumbai, Maharashtra, India

Job type: Full-time

Job mode: Onsite

Job requisition id: P-206425

Years of experience: 0 to 3 years (with 2-3 project experience)

Company description

• IDFC FIRST Bank is a premier, customer-focused private sector banking enterprise in India, dedicated to delivering modern, technology-driven financial solutions.

• Operating with a strong purpose to drive meaningful social and economic impact, the institution seamlessly merges traditional banking excellence with modern digital infrastructure.

• The organisation provides an innovative environment for professionals, emphasizing continuous growth, leadership excellence, and cut-through software capabilities.

• Through initiatives like TechNEXT and various transformative digital roadmaps, the bank focuses heavily on high-scale transactional ecosystems, real-time payment processing, and resilient backend networks.

• The bank serves millions of retail and corporate clients across India via online banking, mobile applications, API integration platforms, and an extensive physical branch footprint.

• Employees at IDFC FIRST Bank experience a collaborative culture that encourages ownership, continuous development, and the creation of world-class banking experiences.

• The technology division plays a central operational role, managing high-throughput transaction rails, complex core banking platforms, automated clearing houses, and strategic payment switches.

• The organization places major priority on building secure, scalable, and fully compliant financial infrastructure that adheres strictly to national regulatory guidelines.

Profile overview

• The Business Analyst for UPI and IMPS will take ownership of end-to-end design, systemic analysis, and delivery workflows for real-time retail payment products.

• The professional will be responsible for translating complex National Payments Corporation of India (NPCI) circulars, procedural specifications, and regulatory mandates into actionable technology features.

• The role acts as a primary liaison connecting internal product management teams, software development teams, enterprise architects, testing units, risk specialists, compliance officers, and external payment vendors.

• The candidate will design, map, and document comprehensive user journeys spanning payer and payee workflows, virtual payment addresses (VPAs), collect/pay mechanics, and recurring payment mandate engines.

• The professional will refine operational payment processes by mapping AS-IS system workflows and building optimized TO-BE architectural functional blueprints.

• The position requires detailed functional management of transaction exception handling, automatic reversal mechanisms, chargeback management systems, and multi-tier reconciliation engines.

• The individual will lead requirements workshops, feature refinement sessions, technical walkthroughs, and executive demonstrations for cross-functional steering committees.

• The candidate will formulate precise functional test scenarios, edge-case criteria, and acceptance frameworks covering success paths, system timeouts, refund retries, and ledger posting flows.

• The professional will provide active operational support during System Integration Testing (SIT) and User Acceptance Testing (UAT), assisting in defect triage and verifying functional fixes.

• The role involves evaluating key post-production metrics, operational logs, decline reasons, and system throughput to recommend continuous functional upgrades.

• The position requires direct operational engagement with NPCI testing frameworks, certificate verification engines, payment gateways, and core banking system (CBS) interfaces.

• The analyst will establish detailed standard operating procedures (SOPs), operational guides, contact center scripts, and branch documentation to support smooth feature rollout.

• The candidate will oversee post-implementation hyper-care phases, verifying deployment stability, system response speeds, and transactional success rates.

Qualifications

• Bachelor of Science (B.Sc), Bachelor of Technology (B.Tech), or Bachelor of Computer Applications (BCA) in Computer Science, Information Technology, or related quantitative domains.

• Master of Science (M.Sc), Master of Technology (M.Tech), or Master of Computer Applications (MCA) from an accredited higher education institution.

• Proven track record of working as a Business Analyst or Proxy Product Owner within retail electronic payments, banking software, or financial technology domains.

• Hands-on involvement in at least 2 to 3 end-to-end payment product implementations, such as UPI 2.0 upgrades, AutoPay features, mandate engines, or TPAP onboarding.

• Strong domain experience with unified payments interfaces (UPI) and immediate payment services (IMPS), including deep familiarity with Third Party Application Provider (TPAP) architectures.

• Comprehensive understanding of payment service provider (PSP) operational models, handles, VPAs, QR code processing, and real-time ledger settlement engines.

• Ability to decipher and interpret financial messaging formats including ISO 8583, ISO 20022 XML standards, and modern RESTful JSON API specifications.

• Solid working familiarity with relational databases, writing structured SQL queries for data validation, discrepancy analysis, defect triage, and audit reconciliation.

• Basic operational knowledge of Linux operating system commands, file systems, server directory navigation, and log inspections.

• Direct experience executing API testing and payload verification using Postman, Oracle SQL Developer, and integrated developer tools.

• Practical familiarity with WebLogic application server deployments, release pipelines, continuous delivery tools, and production deployment frameworks.

• Experience engaging with NPCI certification platforms, specifically the NPCI UPI/IMPS CZ certification tool and test validation frameworks.

• Excellent functional analytical skills, with a track record of decomposing ambiguous business ideas into formal, structured functional specification documents.

• Strong written and oral communication capabilities, with a demonstrated ability to present technical content to both non-technical business partners and engineering personnel.

Additional info

• The position operates within the Information Technology Department, based out of the IDFC FIRST Bank office in Navi Mumbai – Airoli (Gigaplex Processing Centre).

• The individual will contribute directly to maintaining high system availability, low latency, high throughput (TPS), and robust failover stability for payment switches.

• The role requires active collaboration with risk management and fraud prevention teams to define automated risk rules, rule engine validations, and transactional limits.

• The candidate will routinely review incident trends, ticket escalations, and customer feedback to eliminate friction from digital payment channels.

• The role provides significant opportunities to lead complex product transformations within a fast-scaling commercial bank.

• The analyst will participate in Request for Proposal (RFP) and Request for Information (RFI) processes to evaluate third-party software products and switch vendor capabilities.

• The candidate will ensure all system features conform strictly to modern data protection laws, privacy mandates, and banking regulatory standards.

• The position involves driving business value by lowering overall transaction failure rates, optimizing retry loops, and streamlining dispute management systems.

• The professional will play a vital role in enabling high-volume daily payment volumes across internet banking, mobile applications, branch portals, and partner ecosystems.

• The work environment fosters multi-disciplinary exposure across financial technology infrastructure, core banking integrations, operational accounting, and compliance.

Please click here to apply.