PhonePe is hiring for an entry level Associate Business Analyst role in India

Position: Associate Business Analyst (SRA)

Company: PhonePe Limited

Location: Bengaluru, Karnataka, India

Job type: Full-time

Job mode: Onsite

Job requisition id: Not specified

Years of experience: 0.5+ years (relevant internship is counted)

Company description

• PhonePe Limited, previously known as PhonePe Private Limited, stands as India's leading fintech enterprise dedicated to building advanced digital platforms across payments, distribution services, and financial solutions.

• Launched in 2016 and headquartered in Bengaluru, India, the company has scaled exponentially to become an integral component of the national payment infrastructure.

• As of April 2026, PhonePe serves more than 70 Crore life-till-date registered users and maintains an expansive merchant acceptance network spanning over 5 Crore business partners.

• The company’s portfolio encompasses Consumer Payments, Merchant Payments, Lending, Insurance Distribution, Share.Market (stock broking and mutual funds platform), and the Android-based mobile app marketplace Indus Appstore.

• PhonePe fosters an empowering corporate environment where employees own complex end-to-end technical challenges, ideate collaboratively, build scalable platforms from scratch, and execute solutions with high ownership, speed, and continuous innovation.

Profile overview

• The Associate SRA (Business Analyst) role focuses on driving Success Rate (SR) analytics and optimizing overall payment performance across the entire digital payment ecosystem.

• The core mandate involves executing detailed analytical frameworks to evaluate transaction success rates across diverse merchants, digital platforms, categories, issuers, acquiring banks, and payment channels.

• Key duties encompass identifying structural payment bottlenecks, drop-offs, latency issues, and transactional failures through rigorous pattern recognition and data mining techniques.

• The position mandates setting up, tracking, and continuous benchmarking of core SR Key Performance Indicators (KPIs) against strict fintech industry standards.

• The Associate Business Analyst performs continuous Root Cause Analysis (RCA) in direct coordination with internal engineering teams, partner banks, and product managers to resolve core technical failures.

• The role demands designing data-driven assets, including real-time monitoring dashboards, custom reporting pipelines, and anomaly detection alerts to track ongoing performance trends.

• The professional collaborates extensively with cross-functional stakeholders, merchant partners, Payment Service Providers (PSPs), and external banking platforms to remediate success rate dips.

• The candidate recommends actionable operational strategies and designs process optimization initiatives to maximize overall transaction reliability, platform stability, and processing speed.

Qualifications

• Holds a minimum of 0.5+ years of professional experience in Business Analysis, Data Analytics, or quantitative problem-solving roles within technology or financial domains.

• Demonstrates advanced technical proficiency in SQL for complex data extraction, querying multi-relational databases, and performing deep-dive transactional analysis.

• Possesses strong expertise in Microsoft Excel and data manipulation frameworks for managing tabular data models, metrics calculation, and trend evaluations.

• Exhibits operational knowledge of modern Business Intelligence (BI) tools such as Tableau, Looker, Power BI, or similar data visualization platforms for building interactive dashboards.

• Demonstrates a firm structural understanding of financial products, payment gateway ecosystems, fintech regulatory frameworks, and emerging digital transaction architecture.

• Displays a strong track record of analyzing intricate operational problems, deriving actionable business insights, and implementing scalable analytical solutions.

• Possesses exceptional verbal and written communication skills, enabling seamless interaction and structured technical reporting across interdisciplinary teams and stakeholders at all levels.

• Demonstrates a high degree of self-direction, proving capable of driving projects independently as well as collaborating effectively within agile, fast-paced team structures.

Additional info

• Full-time employees receive comprehensive medical coverage, critical illness protection, personal accidental insurance, and group life insurance plans.

• Employee health is supported through dedicated wellness programs, including an Employee Assistance Program (EAP), onsite medical facilities, and an emergency response framework.

• Generous parental assistance is provided, covering detailed maternity benefits, structured paternity leave programs, adoption support, and daycare assistance.

• Relocation assistance, internal transfer support policies, and flexible business travel frameworks are offered to enable seamless workforce mobility.

• Retirement benefits feature statutory Employee PF contributions, flexible PF allocation mechanisms, gratuity, National Pension System (NPS) participation, and leave encashment options.

• Additional employee support includes higher education fee assistance policies, flexible car leasing programs, and emergency salary advance facilities.

• PhonePe promotes an inclusive workplace culture that values diverse perspectives, intellectual curiosity, open debate, individual expression, and creative problem-solving.

• The company operates as an Equal Opportunity Employer, ensuring equal consideration for all applicants regardless of gender, sexual orientation, religion, race, color, or disability status.

• Candidates with disabilities or specific needs can access reasonable accommodations and support throughout the entire application, interview, and onboarding cycle.

Please click here to apply.