Engineering Manager at Hiver

Short Description:

The Engineering Manager role at Hiver's Strategic Initiatives involves leading technical architecture, project execution, team management, and culture. Responsibilities span product implementation, establishing development standards, guiding technical decisions, and team growth. The position requires 8+ years' experience, team leadership, strong database skills, and proficiency in software development within a commercial product environment. Thriving in ambiguity, agility, and delivering projects punctually are crucial, offering an opportunity to shape a successful and collaborative team environment backed by notable investors.

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Engineering Manager (Remote Position)

Strategic Initiatives - Full Time Equivalent (FTE) - Remote

About Our Company

Hiver provides teams with a streamlined approach to delivering exceptional, personalized customer service. Rooted in Gmail, our customer service solution is intuitive, easy to learn, and a joy to use. Trusted by thousands of teams at renowned global companies, Hiver enables the provision of attentive, empathetic, and scalable human service to customers. Our product consistently earns top ratings on G2, reflecting high customer satisfaction.

At Hiver, we strive for excellence in every aspect of our work. Our product resonates with customers, our content captivates a diverse audience, our customer service ranks among the industry's best, and our sales team prioritizes customer satisfaction alongside meeting targets. Profitably managed and supported by notable investors, our recent $22 million funding round was led by K1 Capital, following earlier investments from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator.

Career Opportunity

As an Engineering Manager overseeing the Strategic Initiative team, you will play a pivotal role in shaping our technical architecture, product, team dynamics, and overall culture. This role offers the opportunity to leverage your technical expertise for leading significant projects and managing a team of skilled engineers, contributing to meaningful business outcomes. Your responsibilities extend beyond optimizing code to ensuring your team's efficiency. Additionally, you will contribute to product strategy development and guide your team's growth.

Key Responsibilities:

• Drive product implementation from concept to delivery, including project planning, leading architectural discussions, crafting high-quality documentation and architecture diagrams, and overseeing end-to-end execution.
• Establish and uphold development practices, processes, and standards for your team.
• Take ownership of technical architecture, guide engineering design, and make critical decisions.
• Prioritize and deliver feature roadmaps while addressing technical debt.
• Collaborate effectively with cross-functional teams, including product managers, designers, developers, and QA.
• Communicate team progress and foster a positive team perception.
• Collaborate with the Support team to monitor and address technical issues through resolution.
• Partner with Talent Acquisition for team recruitment, including sourcing, screening, and interviewing.
• Enhance team productivity through technology, process, and continuous delivery investments.
• Foster team morale, address critical challenges, and resolve issues promptly.
• Manage team members' careers, provide regular and timely feedback, and represent the team in annual reviews.

Qualifications:

• 8+ years of relevant experience, including at least one year actively managing a high-performing engineering team.
• Ability to thrive in a fast-paced environment with high ambiguity.
• Strong database knowledge and data modeling skills, coupled with leadership abilities to mentor teams.
• Experience in designing and implementing distributed systems.
• Effective management skills for overseeing multi-engineer projects and delivering projects on time.
• Proficiency in computer science fundamentals and at least one interpreted language (PHP/Python/RoR).
• Background in software development within a commercial product environment.
• Experience with global customers, agile processes, and Serverless Architecture is a plus.

 Please click here to apply.