Paytm is hiring for an fresher entry level Business Analyst role in India

Position:

• Business Analyst

Company:

• One97 Communications Limited (Paytm)

Location:

• Noida, Uttar Pradesh, India

Job type:

• Full-time

Job mode:

• Onsite

Job requisition id:

• Not provided

Years of experience:

• 0 to 3 years

Company description:

• One97 Communications Limited is the parent company of Paytm, a pioneer in India's digital payments ecosystem. With over 500 million users and 17 million merchants, Paytm is focused on empowering small businesses with mobile payments and commerce solutions.

• The company has led the mobile QR payments revolution in India, helping integrate a large segment of the population into the digital economy. It offers a wide range of digital financial services and is committed to democratizing access to credit.

• With backing from global investors like Intel Capital, Elevation Capital, Berkshire Hathaway, SAP Ventures, and Silicon Valley Bank, One97 continues to invest in technology and innovation.

• One97 also has a significant presence in telecom value-added services (VAS) and enterprise solutions, making it a diversified technology player in India and abroad.

Profile overview:

• The Product Business Analyst (Telco) will support One97’s telecom-related services including IVR, USSD, SMS, Precall, Merchant IVR, and M2M IVR Portal.

• This role requires basic understanding of telecom protocols and a desire to learn about service monitoring and operational efficiency.

• The analyst will be expected to assist in documentation, testing, performance monitoring, and daily operations.

• A strong focus will be placed on learning tools, improving data analysis capabilities, and collaborating with engineering, QA, and support teams.

• Ideal for early-career professionals with a background in Electronics and Telecommunications Engineering.

Qualifications:

• Bachelor’s degree in Electronics & Telecommunications or related engineering fields.

• Good communication and documentation skills.

• Strong analytical mindset with basic understanding of telecom networks.

• Eagerness to learn and grow in a high-paced tech environment.

• Ability to work effectively in cross-functional teams.

• Interest in working with service monitoring tools and platforms.

• Open to working in a collaborative and feedback-driven culture.

• Proactive approach to problem-solving and incident management.

Additional info:

• The candidate will be exposed to core telecom service operations and will develop a functional understanding of how telco products are managed and scaled.

• Key tasks include performance monitoring, documentation, data reporting, and incident support.

• This position is ideal for freshers or early-career professionals looking to break into telecom product roles in a tech company.

• Paytm promises a work culture that values contribution, learning, and long-term wealth creation.

• Joining One97 means being part of India’s largest digital lending and mobile payments ecosystem.

Key Responsibilities:

• Support requirement gathering for Telco services.

• Help document functional specifications and user stories.

• Learn and engage in the lifecycle management of Telco services.

• Monitor service health and performance metrics.

• Assist in resolving operational incidents.

• Create and maintain service documentation.

• Gain hands-on experience with monitoring tools.

• Participate in new deployments and feature testing.

• Perform daily operational tasks.

• Work closely with engineering, QA, and support teams.

• Build knowledge in telecom protocols.

• Enhance analytical and reporting skills.

Please click here to apply.