Group Bayport is hiring for an fresher entry level Data Analyst role in India

Position:

• Customer Insights Analyst (Data Analyst)

• Open for freshers and early-career professionals

• Focus on Contact Center Customer Quality, VOC programs, and process enhancement

Company:

• Group Bayport

• A global leader in printing services

• Operating across multiple brands including BannerBuzz, Covers & All, Vivyx Printing, and more

• Workforce of over 1450+ employees

• Known for its entrepreneurial culture, rapid expansion, and employee-driven innovation

Location:

• Gurugram, India

• Onsite role requiring physical presence in the Gurgaon office

Job type:

• Full-time position

• Long-term opportunity with potential for internal growth

Job mode:

• Onsite

• Requires day-to-day collaboration with cross-functional teams

Job requisition id:

• Not specified

Years of experience:

• 0 to 3 years of relevant experience accepted

• Suitable for freshers with the right skillset and mindset

---

Company description:

• Group Bayport started as a one-person entrepreneurial startup, focused on helping people design and print high-quality signage through an online platform

• Over the last decade, it has grown into a global group of six brands serving diverse customer needs across signage, printing, outdoor solutions, and home décor

• The company employs more than 1450 people and operates in six countries, with plans for further international expansion

• Their work culture emphasizes internal promotions, innovative thinking, and a high degree of autonomy at all levels

• Each department is driven by a mission to innovate, improve, and deliver customer-centric solutions that push boundaries

• Group Bayport leverages cutting-edge manufacturing and printing technologies combined with customer-first product development

• Employees are encouraged to make bold decisions, explore new ideas, and create impactful solutions for clients worldwide

• The company's long-term growth vision includes scaling operations while maintaining a culture of respect, transparency, and creativity

---

Profile overview:

• The role is centered on understanding customer experience deeply through feedback analysis and quality tracking

• It involves working closely with customer service, process excellence, and product teams to improve service delivery

• The analyst will support CX initiatives, present insights in review forums, and help redesign processes based on customer feedback

• Strong emphasis on Voice of Customer (VOC) program execution and continuous monitoring of customer feedback across calls, chats, surveys, and emails

• The role requires generating structured monthly insights, identifying trends, and categorizing customer concerns using frameworks like 7Ps

• Suitable for someone with a passion for analytics, root cause analysis, and customer journey mapping

• Individuals in this role must be proactive, highly analytical, and possess strong collaboration skills

• Regular interaction with stakeholders and quality leaders is expected, with influence over training programs and process changes

---

Qualifications:

• Open to individuals with 0 to 3 years of experience in roles related to contact center quality, VOC analytics, or customer experience insights

• Familiarity with VOC classification frameworks, journey mapping, and problem diagnosis is highly valued

• Expected to be proficient in tools like Microsoft Excel and PowerPoint, along with knowledge of data visualization tools such as Power BI or Tableau

• Basic awareness of feedback management tools, GPTs, and CRM systems is a plus

• Strong communication skills are necessary to present insights effectively to diverse stakeholders

• Candidates should have a detail-oriented approach, an ownership mindset, and comfort in working across departments

• Flexibility and a willingness to learn quickly are critical traits for success in this position

• Prior internship or exposure to customer service metrics like CSAT, NPS, and CES will add value

---

Additional info:

• This role provides the opportunity to work on impactful CX projects that directly improve customer satisfaction

• Employees benefit from a work culture that values collaboration, customer centricity, and continuous process improvement

• The company actively promotes internal growth, so high performers have clear pathways to progress into Process Excellence, Customer Experience, or Insight teams

• It’s a chance to gain practical exposure to how a large organization collects and acts on customer feedback

• The role will provide hands-on experience with root cause analysis, operational metrics, and cross-team collaboration

• You'll be contributing to building a service culture that is responsive, empathetic, and innovation-driven

• Your reports and insights will influence major decisions related to product design, customer training, and quality benchmarks

• Group Bayport is a fast-scaling company, and this position is a launchpad for anyone passionate about data-driven CX improvements

Please click here to apply.