Vonage is hiring for an entry level Remote Junior Product Data Analyst role in US

Position:

• Junior Product Analyst

Company:

• Vonage

Location:

• United States (Remote)

Job Type:

• Full-time

Job Mode:

• Remote

Job Requisition ID:

• Not explicitly mentioned

Years of Experience:

• Entry-level

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Company Description:

• Vonage is a globally recognized leader in the cloud communications industry, renowned for driving innovation across business communications worldwide.

• Operating as a wholly owned subsidiary of Ericsson since 2022, Vonage blends cutting-edge cloud-based technologies to empower businesses in creating seamless and dynamic interactions with their customers.

• Headquartered in Holmdel, New Jersey, Vonage offers a wide range of services such as Unified Communications, Contact Center solutions, and fully programmable Communications APIs.

• The company’s client base includes major global names such as Airbnb, WhatsApp, Viber, and Snapchat, reflecting the trust it commands across various industries.

• Vonage is at the forefront of digital transformation, offering a platform that integrates voice, video, messaging, and data, thereby enabling businesses to scale effectively and maintain agility.

• The company’s culture values innovation, diversity, and customer satisfaction, making it an attractive destination for professionals passionate about redefining the communications landscape.

• With a growing team of over 2,700 employees, Vonage continues to scale its operations globally while remaining deeply committed to maintaining high standards of service delivery.

• The company has shown recent growth across its departments, especially in engineering, product management, marketing, and sales, showcasing a firm focus on future-ready development.

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Profile Overview:

• This Junior Product Analyst role is designed for professionals eager to contribute to a data-driven product team in a remote-first environment.

• The role offers the opportunity to work with cross-functional teams, enabling the use of analytics and performance metrics to shape strategic product decisions.

• As a Junior Product Analyst, the candidate will play a critical role in designing dashboards, facilitating ad-hoc analytics, and maintaining essential performance metrics for Vonage’s suite of digital products.

• The position involves collaboration with Product Managers, Engineering teams, and BI professionals to ensure that actionable insights are at the heart of product development and improvements.

• Analysts in this position will be expected to develop deep familiarity with BI tools such as Amplitude, Adobe Customer Journey Analytics, and Snowflake, and help democratize data access for various stakeholders.

• A strong focus of the role lies in developing automated analytics solutions and self-service capabilities, making it ideal for someone who thrives in streamlining complex data infrastructures.

• Professionals in this position will be responsible for transforming raw data into strategic inputs for product roadmaps, with a goal of identifying successes and foreseeing potential gaps early in the lifecycle.

• The role aligns with Vonage’s broader mission of connecting the world through smarter and more flexible communication solutions by optimizing internal product intelligence.

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Qualifications:

• A bachelor’s degree in Business, Data Analytics, Computer Science, or a related discipline is essential.

• Prior experience as a Product Analyst, Business Analyst, or in an analytical role that involves working with product data is strongly preferred.

• The ideal candidate will have demonstrated capabilities in analyzing large, high-volume, and complex data sets across various platforms.

• Strong command of SQL, including the ability to write advanced queries for slicing and aggregating data, is a must-have.

• Hands-on experience with data visualization and dashboard tools such as Tableau, Power BI, or Qlik is highly desirable.

• Familiarity with tools like Amplitude, Adobe Customer Journey Analytics, Snowflake, and Salesforce enhances the ability to handle data pipelines effectively.

• Experience in setting up automated metric pipelines and creating self-service analytics layers will be a strong advantage.

• Communication and collaboration skills are key, with the ability to present findings in a way that aligns with business objectives and enhances decision-making.

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Additional Info:

• The selected candidate will be deeply involved in supporting strategic product initiatives through insightful and impactful analytics.

• The role involves four core pillars: metrics development and tracking, dashboard building and optimization, ad-hoc analysis, and establishing robust data infrastructure.

• The candidate must be comfortable with self-guided work, displaying independence in sourcing and validating data to answer business-critical questions.

• They should be prepared to support multiple stakeholders, including Product Managers, Engineering leads, and business stakeholders, often managing competing priorities in a fast-paced environment.

• This role allows for remote collaboration, offering flexibility while maintaining productivity through digital tools and scheduled reviews.

• Strong analytical thinking, a sense of curiosity, and the desire to build scalable solutions will help the candidate succeed.

• A familiarity with the UCaaS, CCaaS, and CPaaS ecosystem will be advantageous but is not mandatory.

• At Vonage, diversity and a collaborative spirit are valued—candidates from different backgrounds who are eager to contribute meaningfully are encouraged to apply, even if all listed qualifications aren’t met.

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Key Responsibilities (Detailed):

Building and Supporting Performance Metrics

• Design, implement, and maintain relevant KPIs at the product level to align with strategic business goals.

• Continually refine metrics to reflect evolving business conditions, ensuring accurate performance assessment.

• Work alongside Product Managers to evaluate the success of features, workflows, or product iterations through quantifiable metrics.

• Lead regular metric reviews with stakeholders to assess performance trends and explore new business opportunities.

Developing Product Dashboards and Visual Insights

• Create user-centric dashboards that enable stakeholders to visualize product performance intuitively.

• Customize dashboards according to feedback from Product Managers to reflect real-time, actionable product insights.

• Ensure that visualizations clearly communicate trends, gaps, and opportunities, fostering quick decision-making.

• Maintain a consistent update cycle for dashboards, ensuring freshness and accuracy of displayed data.

Ad-Hoc Analytical Support

• Respond quickly to urgent data queries or analysis requests that support product or operational decisions.

• Design custom analysis plans for unique product questions, helping leadership make informed decisions based on evidence.

• Extract and clean large datasets from various sources to support special projects or presentations.

• Present insights from ad-hoc analysis clearly through charts, summaries, and data storytelling.

Contributing to Data Infrastructure

• Work in tandem with BI teams to ensure a scalable and efficient data infrastructure that supports company-wide reporting needs.

• Optimize data pipelines and ensure data integrity for key product-related databases and dashboards.

• Use platforms like Amplitude, Snowflake, and Adobe Customer Journey Analytics for querying, modeling, and data visualization.

• Recommend new tools, systems, or processes to improve data access and usability for internal stakeholders.

Supporting Product Managers and Cross-Functional Collaboration

• Empower Product Managers to extract insights independently through self-service BI tools and structured guidance.

• Participate in roadmap discussions by offering relevant data that supports prioritization and strategy.

• Ensure all new product developments are aligned with required data capture and reporting protocols.

• Engage actively with engineering, finance, and marketing teams to maintain synergy between business needs and technical implementation.

Augmented Analysis for Strategic Impact

• Combine user research, competitor benchmarking, and historical performance to derive forward-looking insights.

• Identify trends that indicate new opportunities or potential threats in product performance or customer behavior.

• Use this multifaceted approach to shape recommendations for product updates or pivots.

• Provide data-backed commentary that supports long-term product vision and positioning in the market.

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Please click here to apply.

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