Position:
- Title: Data Analyst II
Company:
- Name: Walmart Global Tech India
- Industry: Software Development and Technology Solutions
- Size: Over 10,000 employees globally, with a strong presence on LinkedIn and a rapidly growing follower base.
Location:
- City: Chennai
- State: Tamil Nadu
- Country: India
- Work Address: 3rd Floor, B Block, Tecci Park, 173, Old Mahabalipuram Road, Sholinganallur, India
Job Type:
- Category: Full-time position
- Domain: Data Analytics, MIS Reporting, and Business Intelligence
Job Mode:
- Work Environment: Onsite
Job Requisition ID:
- Reference ID: R-2114916
Years of Experience:
- Required:
- Option 1: Bachelor's degree in a relevant field with no prior experience required.
- Option 2: Minimum of 2 years' experience in data analysis, data science, statistics, or related fields.
Company Description
Walmart Global Tech India (WGTI) is a leading technology division of Walmart Inc., dedicated to revolutionizing the future of retail through cutting-edge technology and innovation. As a powerhouse in the software development and technology sector, Walmart Global Tech India leverages advanced technologies, including artificial intelligence, machine learning, data analytics, and cybersecurity, to drive customer satisfaction and operational efficiency. With a strong emphasis on empowering its associates, Walmart Global Tech India fosters a culture of learning, collaboration, and continuous growth.
The company is committed to enhancing the customer experience by building innovative solutions that address global retail challenges. With over 10,000 employees, WGTI plays a crucial role in driving Walmart's digital transformation and ensuring seamless operations for millions of customers worldwide. By providing a dynamic and inclusive work environment, the organization encourages employees to contribute to impactful projects that redefine the future of retail. As an equal opportunity employer, Walmart Global Tech India values diversity and inclusion, creating a workplace where people from different backgrounds can thrive and succeed.
With a focus on continuous learning and skill development, Walmart Global Tech India offers associates the opportunity to innovate, grow, and make a meaningful impact on the global retail landscape.
Profile Overview
The Data Analyst II role at Walmart Global Tech India is designed for individuals passionate about using data to drive decision-making and business improvements. This role requires an analytical mindset, strong problem-solving abilities, and expertise in data visualization and reporting. As part of the Contact Center Business Excellence (CBE) team, the Data Analyst II will play a critical role in managing and analyzing operational data, maintaining agent scorecards, and generating business insights to enhance performance.
The primary responsibilities include developing and maintaining reports on operational metrics, creating accurate agent databases, and generating periodic and ad hoc reports. The role also involves analyzing business information to identify areas for process improvements, maintaining payroll-related details, and providing actionable insights to the management team.
This position requires a high level of proficiency in tools such as Excel, Power BI, and SQL to ensure accurate and timely reporting. Strong interpersonal and communication skills are essential for collaborating with team managers and stakeholders. The Data Analyst II will have the opportunity to contribute to the company's success by driving data-driven decision-making and enhancing operational efficiency in a high-volume contact center environment.
Qualifications
Minimum Qualifications:
- Education:
- Bachelor's degree in one of the following fields:
- Business
- Engineering
- Statistics
- Economics
- Analytics
- Mathematics
- Arts
- Finance
- Or any related discipline
- Bachelor's degree in one of the following fields:
- Technical Skills:
- Proficiency in data analysis, reporting, and business intelligence tools.
- Advanced knowledge of Excel, Power BI, and SQL.
Preferred Qualifications:
- Experience:
- Hands-on experience in a high-volume contact center environment.
- Strong background in generating and analyzing operational data to identify process improvements.
- Soft Skills:
- Strong analytical and problem-solving skills.
- Ability to work independently and collaboratively in a team environment.
- Excellent communication and interpersonal skills to interact with stakeholders effectively.
- Other Requirements:
- Willingness to work in rotational shifts.
- Strong attention to detail and the ability to handle multiple tasks simultaneously.
Additional Info
Role Expectations and Responsibilities:
-
Data Management and Reporting:
- Develop, maintain, and analyze daily, weekly, and monthly reports on operational metrics.
- Create and maintain accurate databases for agents across various stages such as hiring, training, nesting, and production.
- Generate and distribute management reports with high accuracy and timeliness.
-
Operational Insights and Analysis:
- Analyze business data to identify opportunities for process improvements.
- Develop and maintain scorecards to track key performance indicators (KPIs) for agents.
- Create and maintain dashboards, including attrition and payroll-related inputs.
-
Process Improvement and Collaboration:
- Provide recommendations to improve the efficiency and consistency of reporting processes.
- Establish strong relationships with team managers and stakeholders to ensure seamless communication and alignment.
Working Environment and Growth Opportunities:
- Flexible Shifts: Willingness to work in rotational shifts as needed.
- Career Growth: Opportunities for skill development and career progression within the organization.
- Collaborative Culture: A supportive and inclusive work environment that values diversity and encourages continuous learning.
Key Responsibilities
Data Analysis and Reporting:
- Develop and maintain operational reports to track performance metrics.
- Conduct data and business analysis to derive actionable insights.
- Ensure timely and accurate generation of periodic and ad hoc reports.
Database Management:
- Create and maintain an accurate agent database at various stages (hiring, training, nesting, and production).
- Develop and manage agent scorecards to evaluate KPIs and performance metrics.
Process Optimization:
- Analyze business data to identify opportunities for improving processes and increasing efficiency.
- Develop and maintain management information system (MIS) documentation for smooth operations.
Collaboration and Stakeholder Management:
- Establish strong relationships with team managers and management through industry knowledge and business acumen.
- Provide actionable insights and recommendations to support decision-making.
Required Skills and Competencies
Technical Proficiency:
- Advanced knowledge of Microsoft Excel, Power BI, and SQL.
- Ability to handle large datasets and perform complex data analysis.
- Proficiency in developing dashboards and scorecards to monitor performance.
Analytical and Problem-Solving Skills:
- Strong analytical skills with the ability to interpret data and generate actionable insights.
- Problem-solving abilities to identify inefficiencies and recommend process improvements.
Communication and Interpersonal Skills:
- Effective verbal and written communication skills for interacting with stakeholders.
- Strong interpersonal skills to collaborate with team members and management.
Career Growth and Development Opportunities
Skill Development:
- Access to continuous learning opportunities to enhance technical and analytical skills.
- Exposure to advanced analytics tools and technologies to stay updated with industry trends.
Career Progression:
- Opportunities for growth within the data analytics domain.
- Potential to move into senior roles by demonstrating leadership and delivering consistent results.
Benefits and Perks
Financial Rewards:
- Competitive compensation package with incentive awards for performance.
- Potential for bonuses and recognition based on individual and team achievements.
Work-Life Balance:
- Paid time off (PTO) and flexible work schedules.
- Maternity and parental leave benefits to support work-life balance.
Health and Wellness:
- Comprehensive health benefits and wellness programs.
- Access to counseling and mental health support services.
Equal Opportunity and Diversity
Commitment to Diversity and Inclusion:
- Walmart Global Tech India is committed to fostering an inclusive workplace.
- The company values diversity and respects unique styles, experiences, and ideas.
- Employees are encouraged to bring their authentic selves to work, contributing to a culture of belonging.
Equal Opportunity Employer:
- Walmart, Inc. is an equal opportunity employer, ensuring fairness in hiring and career advancement.
- The organization embraces diversity in all forms and promotes equal opportunities for all individuals.
Application Process and Next Steps
How to Apply:
- Interested candidates can apply through the Walmart Global Tech India career portal.
- Applications will be reviewed to assess qualifications and experience.
- Shortlisted candidates will be contacted for further interviews and assessments.
Hiring Process:
- Initial screening based on qualifications and experience.
- Multiple rounds of interviews to evaluate technical expertise, analytical skills, and cultural fit.
- Final selection and onboarding of successful candidates.
Additional Information:
- The full job description can be accessed as part of the hiring process.
- Applicants are encouraged to review the company's values and culture before applying.
Please click here to apply.
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