SDE 2 at Hiver

Short Description:

As an SDE II in Hiver's Strategic Initiatives, you'll build impactful solutions, lead SDLC, and mentor engineers. This remote role requires 3+ years' experience, emphasizing Ruby-on-Rails proficiency, web fundamentals, and database expertise. You'll shape the SDLC, craft dynamic user experiences, and contribute to challenging projects in a growth-focused, collaborative environment backed by notable investors and a dedication to excellence.

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SDE 2 Backend RoR Remote Position - Strategic Initiatives / Full-Time Equivalent (FTE) / Remote

About Our Company

Hiver is dedicated to providing teams with a straightforward means to deliver exceptional, personalized customer service. Our customer service solution, built on Gmail, is designed to be intuitive, easy to learn, and a joy to use. Trusted by thousands of teams at globally recognized companies, Hiver enables the delivery of attentive, empathetic, and human-centric service at scale. Recognized as a top-rated product on G2, we consistently achieve high customer satisfaction ratings.

At Hiver, we strive for excellence in every aspect of our operation. Our product is cherished by customers, our content resonates with a diverse audience, our customer service is industry-leading, and our sales team is equally committed to customer satisfaction as they are to meeting targets. With profitable operations and support from notable investors, including a recent $22 million round led by K1 Capital, we are poised for continued success.

Job Opportunity

As a Software Development Engineer II within Hiver's Strategic Initiative division, you will play a pivotal role in constructing solutions with significant strategic impact for the business. This role offers the opportunity to collaborate with and mentor a team of talented engineers, fostering both personal and professional growth through exposure to challenging projects, high levels of ownership, and autonomy. You will tackle intricate technical challenges, developing frameworks to monitor and enhance system performance, and elevating reliability and efficiency.

Responsibilities

• Building, maintaining, and scaling APIs and microservices, taking ownership of the entire Software Development Life Cycle (SDLC) encompassing documentation, data modeling, and deployment.
• Active participation in solution brainstorming, release planning, and code reviews.
• Early-phase project involvement, contributing foundational work on various aspects, and playing a key role in defining and refining engineering standards, tooling, and processes.
• Close collaboration with co-developers, designers, and stakeholders to craft dynamic and engaging user experiences while embracing emerging standards.

Qualifications

• 3+ years of hands-on experience developing and maintaining production-grade services with a substantial user base.
• Professional experience of at least 1 year with Ruby-on-Rails.
• Proficiency in web fundamentals, a high-level understanding of the frontend ecosystem, and familiarity with modern development practices.
• Strong knowledge of design patterns and best practices, emphasizing the creation of clean, linted, maintainable, and reusable code.
• In-depth understanding of relational databases (e.g., MySQL) and proficiency in data modeling concepts.
• Solid foundation in Computer Science, with expertise in data structures, algorithms, and software design.
• Comprehensive understanding of cloud concepts and proficiency in the latest infrastructure stack (AWS).

 Please click here to apply.