Product Analyst at Sprinklr

Short Description:

The Product Analyst role at Sprinklr in Gurgaon/Bangalore involves leveraging customer data for insights, driving impactful strategies, and crafting actionable reports for multiple business domains. Key responsibilities include data synthesis, strategy identification, and client communication. Candidates need 2-5 years of analytics experience, strong communication skills, and proficiency in data tools. A postgraduate degree in Marketing and client-facing expertise is required, offering insights into consumer goods and analytics domains. Sprinklr emphasizes a collaborative culture, innovative work environment, and a commitment to diversity and belonging.

---

 

Position: Product Analyst

Location: India - Haryana - Gurgaon

Time Type: Full-time

Job Requisition ID: 107086-JOB

Company Introduction

Sprinklr is a prominent enterprise software company that specializes in customer-facing functions. Leveraging advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform empowers businesses to provide personalized experiences to every customer, across any modern channel, every time. Headquartered in New York City, with employees across the globe, Sprinklr collaborates with over 1,000 of the world's most esteemed enterprises, including global brands like Microsoft, P&G, Samsung, and more than 50% of the Fortune 100.

Learn more about our culture and how we prioritize our employees' happiness through The Sprinklr Way.

Job Description

Roles & Responsibilities

As a member of the Sprinklr Analytics & Insights team, you will be responsible for analyzing data sets from the Sprinklr platform to derive actionable insights and provide recommendations. Your work will play a vital role in aiding decision-making for various customer departments, spanning marketing, brand, product, customer service, research and development, and corporate communications.

• Identify, comprehend, and document customer requirements to define, analyze, and implement end-to-end solutions.
• Take ownership of deliverables and client communication for assigned customers, synthesizing data and analysis into impactful, action-oriented reports for stakeholders.
• Provide qualitative and quantitative analysis and insights to inform business, marketing, and brand strategies.
• Identify opportunities for increased efficiency and offer subject matter expertise on the best approach across messaging, media, and channels.
• Effectively communicate key findings and insights to senior stakeholders and peers, using both conversational and formal presentation styles.
• Stay updated on global media trends to gain knowledge of the latest social media developments.
• Assist in conceptualizing new analysis frameworks and effective mechanisms for highlighting key metrics and performance indicators.

Competencies for this role

Experience

• 2 to 5 years of overall experience in customer insights and analytics roles.
• Client-facing experience is a requirement.
• Experience with demonstrated competence in data analytics tools and methodologies, with the ability to collect, harmonize, visualize data and present the statistical significance in a business context.
• In-depth knowledge of customer journeys, journey mapping, and drivers of experiences at a large scale.
• Excellent written and verbal communication skills, as well as articulation skills and a compelling executive presence.
• Experience in designing Microsoft PowerPoint presentations is essential, and expertise in graphic design is an added advantage.
• Experience in working with or for social media management software/platforms is an additional asset.

Location

• Gurgaon or Bangalore, India

Education

• A postgraduate degree in MBA or equivalent in Marketing from Tier 1 or 2 colleges is mandatory. Graduation in STEM is an added advantage.

Industry

• Consumer Goods
• Management Consulting
• Analytics Firms

Employment Type

• Full-time

Job Functions

• Marketing Research
• Insights & Analytics in the marketing domain

Who We Are

At a time when consumers are more connected and empowered than ever before, Sprinklr is helping the world's largest brands deliver exceptional experiences at every turn. We provide a powerful set of social capabilities that enable clients to reach, engage, and listen to customers across 24 social channels. We empower entire organizations to collaborate across social, marketing, advertising, research, and customer care to manage customer experience at scale. Most excitingly, Sprinklr works with 50% of the Fortune 500 and nine of the world's 10 most valued brands, including P&G, Microsoft, McDonald's, Nestle, Nike, Shell, Samsung, and Visa.

At Sprinklr, we are deeply committed to customer satisfaction, treat each other like family, and take immense pride in our identity and what we are building. This is an integral part of our corporate culture.

Meet the Team

Large enterprises frequently struggle to extract key insights from the plethora of data they collect from social and traditional media. The Sprinklr Analytics & Insights team is uniquely positioned to address these challenges. Our team members come from diverse backgrounds and possess extensive experience and a natural affinity for social media. They possess a profound understanding of the social tone, content, and brand strategy.

Why You'll Love Sprinklr

We offer a flexible work environment, unlimited vacation, and generous compensation and benefits packages. While we provide fantastic perks, Sprinklrites are ultimately here for the opportunity to grow, learn, and impact the industry with incredible innovation.

• We focus on our mission: We believe that social technology is the future of customer-brand relations across all departments, and we aim to deliver excellent experiences at every customer touchpoint. Together, we're making the world more social.

• We invest in our people: Sprinklrites are deeply committed to one another's success in making a lasting impact on the industry. We maintain an open and honest environment and a supportive culture that encourages taking risks together.

• We believe in our product: Sprinklr is the most comprehensive enterprise social technology globally, and it's not just us saying it; Forrester Wave said it for us! Consequently, we have many of the world's largest brands as our clients, providing our employees with the opportunity to work closely with them.

Why You'll Love Sprinklr

We're dedicated to fostering a culture where you feel like you belong, where you are happier today than you were yesterday, and where your contributions have a significant impact. For full-time employees, we offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off for learning and career development.

Our Philosophy - EEO

Our goal is to ensure that every employee feels like they belong and can operate in a judgment-free zone, regardless of gender, race, ethnicity, age, lifestyle preferences, and other factors. We value and celebrate diversity, passionately believe that every employee matters and should be respected and heard. We are convinced that we are stronger when we belong because, collectively, we are more innovative, creative, and successful.

Please click here to apply.