American Express is hiring for an FRESHER entry level Analyst-Data Analytics role in India

Position

• Analyst-Data Analytics

Company

• American Express

Location

• Gurugram, Haryana, India

Job type

• Full-time

Job mode

• Hybrid

Job requisition id

• 26012739

Years of experience

• Entry Level (Fresher, 0 to 3 years)

Company description

• American Express stands as a towering pillar in the global financial services landscape, boasting an incredibly rich and storied history that spans an impressive 175 years of continuous innovation, resilience, and market leadership.

• Throughout its long-standing corporate journey, the organization has consistently prioritized the creation of shared values, deeply embedding these principles into the very fabric of its daily operations, strategic initiatives, and overarching business philosophy.

• The company operates with an unwavering, steadfast commitment to fiercely backing its massive global customer base, actively uplifting the local communities in which it operates, and nurturing its diverse workforce of dedicated colleagues worldwide.

• By delivering highly differentiated, premium financial products and providing world-class, globally recognized customer service, American Express has successfully carved out a unique and highly coveted niche in the competitive credit card and payment processing industry.

• The organization meticulously operates with a robust, forward-looking risk mindset, implementing rigorous security protocols and compliance measures to ensure the absolute protection of consumer data and financial assets.

• This profound dedication to security and operational excellence allows the company to continually uphold its legendary brand promise, which is fundamentally built upon the core pillars of unbreakable trust, uncompromising security, and exceptional service delivery.

• By joining the esteemed ranks of "Team Amex," newly onboarded professionals are warmly welcomed into a deeply supportive and highly collaborative corporate ecosystem that genuinely values individual contributions.

• Employees immediately experience the "powerful backing" of a global enterprise that goes above and beyond to provide comprehensive, multifaceted support tailored to ensure holistic well-being, covering physical, mental, and financial health.

• The corporate culture is meticulously designed to foster continuous learning, offering colleagues an abundance of structured opportunities to acquire new technical skills, refine their professional competencies, and develop into future leaders within the organization.

• At American Express, every individual's voice is genuinely heard, innovative ideas are enthusiastically encouraged and nurtured, and the daily work performed by analysts directly translates into massive, tangible impacts on the global economy.

• Working collaboratively, the diverse teams across the organization are actively defining the future trajectory of American Express, steering the legacy brand toward a highly digital, deeply analytical, and immensely customer-centric future.

• The Gurugram office in India serves as a highly critical, strategically vital hub for the company's global analytics and data management operations, housing some of the brightest minds in the data science and customer experience sectors.

• This specific location operates at the cutting edge of technological adoption, acting as a powerhouse for generating actionable insights that seamlessly dictate global strategy, product enhancements, and customer retention programs.

• Ultimately, the company is not just looking to hire employees; it is actively seeking visionary partners who are eager to contribute to a culture of excellence, driving sustainable business growth while simultaneously building deeply meaningful, long-lasting customer relationships.

Profile overview

• The Analyst-Data Analytics role is deeply embedded within the highly specialized and strategically crucial Customer Listening – Insights & Analytics team, a group that serves as the central nervous system for understanding global consumer behavior.

• This dynamic and fast-paced team is directly responsible for aggregating, synthesizing, and interpreting vast oceans of multi-dimensional data, bringing together disparate streams of customer feedback, real-time interaction logs, complex servicing records, and high-volume operational data.

• The primary overarching objective of this role is to systematically generate profound, highly actionable insights that directly influence, shape, and refine the enterprise-wide Customer Experience (CX) strategy and critical business decisions.

• The organization is actively searching for a deeply analytical, highly motivated, and intellectually insatiable professional who possesses a remarkable ability to seamlessly combine advanced statistical methodologies with acute, refined business judgment.

• This is unequivocally not a traditional, passive reporting role; it is a highly proactive, deeply investigative position that demands a structured, scientific approach to deconstructing and resolving incredibly complex, multi-layered customer experience dilemmas.

• The successful candidate will be consistently challenged to take highly ambiguous, poorly defined business questions from senior leadership and systematically translate them into clear, empirically testable statistical hypotheses.

• A massive component of the daily responsibilities involves independently determining the most appropriate and effective data sources to tap into, carefully selecting the optimal analytical frameworks, and rigorously turning raw data into concrete, irrefutable business recommendations.

• The analyst will be heavily relied upon to engage in the hands-on, practical application of cutting-edge text analytics methodologies, delving deep into the rapidly evolving fields of Natural Language Processing (NLP) and Generative Artificial Intelligence (GenAI).

• By leveraging these advanced computational techniques, the professional will be tasked with extracting highly nuanced, deeply hidden insights from massive, unwieldy repositories of both structured relational databases and unstructured qualitative customer data.

• On a day-to-day basis, the analyst must independently own, manage, and flawlessly deliver comprehensive CX analytics across a multitude of diverse servicing channels, ensuring a cohesive and unified understanding of the customer journey.

• A significant portion of the role involves meticulously developing executive-ready, highly polished insight packages and compelling, data-driven narratives that are specifically tailored to influence and support high-level executive decision-making processes.

• The candidate will be expected to fiercely drive complex, cross-channel customer journey analyses, utilizing advanced tracking and segmentation tools to accurately pinpoint exact friction points and uncover highly lucrative opportunities for experiential improvement.

• The role demands the rigorous, scientifically sound application of sample versus population-based statistical methodologies, guaranteeing that all derived insights are not only highly scalable across the global enterprise but also firmly grounded in unassailable statistical validity.

• By continuously leveraging sophisticated NLP techniques, the analyst will systematically extract shifting customer sentiments, identify emerging behavioral themes, and uncover critical unmet consumer needs before they escalate into widespread systemic issues.

• The professional will be at the absolute forefront of integrating modern Gen AI and Large Language Model (LLM) based workflows directly into the team's daily analytical processes, massively enhancing overall computational efficiency and driving groundbreaking innovation.

• Establishing and nurturing strong, highly collaborative partnerships with senior stakeholders across various global departments is absolutely essential for successfully shaping forward-looking analytics roadmaps that perfectly align with shifting business priorities.

• The analyst is actively expected to act as a thought leader, constantly scanning the external market to identify, evaluate, and bring in the absolute best practices in CX methodologies and advanced analytics to continuously elevate the entire team's qualitative and quantitative output.

• Ultimately, the core mandate of this position is to guarantee the timely, highly accurate, and deeply impactful end-to-end delivery of comprehensive analytical insights across all assigned global strategic initiatives.

Qualifications

• The ideal candidate must possess an incredibly strong, deeply ingrained foundational knowledge of advanced statistics and complex data reasoning, serving as the bedrock for all subsequent analytical endeavors within the organization.

• A profound, practical understanding of population dynamics versus sample behavior is absolutely mandatory, ensuring the analyst can accurately extrapolate findings without falling victim to dangerous, highly misleading statistical fallacies.

• The applicant must demonstrate a masterful comprehension of sampling mechanics, actively recognizing, mitigating, and explicitly accounting for insidious selection biases that could severely compromise the integrity of strategic business insights.

• Deep familiarity with various statistical distributions, the precise calculation of confidence intervals, and the rigorous execution of hypothesis testing (A/B testing, multi-variate testing) are critical prerequisites for the position.

• The candidate must thoroughly understand the crucial, often misunderstood distinction between mere mathematical correlation and actual behavioral causation, skillfully applying advanced regression models to uncover true driving factors behind customer actions.

• A remarkably strong capability in analytical-method selection is required, accompanied by a comprehensive, working knowledge of industry-standard data-mining and cutting-edge machine-learning techniques.

• The professional must be highly proficient in deploying advanced segmentation strategies, executing complex clustering algorithms, and building robust classification and predictive regression models tailored to specific consumer behaviors.

• Crucially, the candidate must deeply understand exactly when and where to deploy each specific machine learning technique, intimately knowing their underlying mathematical assumptions and expertly knowing how to critically evaluate the generated results for maximum accuracy.

• Exceptional logical reasoning and highly structured problem-solving abilities are absolute non-negotiables for this role, as the analyst will constantly face unprecedented, highly convoluted business challenges.

• The applicant must boast a demonstrated, proven ability to take incredibly ambiguous, highly generalized business problems and systematically break them down into highly specific, manageable, and mathematically testable hypotheses.

• Once hypotheses are formulated, the analyst must independently determine the exact empirical evidence required to validate them, meticulously evaluate highly plausible alternative explanations, and ultimately arrive at rock-solid, well-supported conclusions.

• Extremely strong, battle-tested SQL skills are a fundamental requirement, enabling the analyst to seamlessly query, join, and manipulate massive datasets housed across complex, globally distributed relational database architectures.

• Advanced proficiency in Python programming is completely indispensable, as it will be the primary tool utilized for extensive data manipulation, rigorous statistical analysis, workflow automation, and the end-to-end development of sophisticated analytical models.

• Outstanding written, verbal, and visual communication skills are absolutely vital; the analyst must possess the rare ability to take incredibly dense, mathematically complex analytical findings and radically simplify them into easily digestible, highly compelling narratives.

• The candidate must be a masterful storyteller with data, utilizing undeniable empirical evidence to actively persuade, guide, and highly influence non-technical business stakeholders toward optimal strategic decisions.

• Demonstrated intellectual curiosity is a highly prized trait; the company is actively seeking individuals who possess a relentless, driving passion to dig deeper, ask tough questions, and uncover the hidden "why" behind anomalous data trends.

• An uncompromising, laser-focused attention to detail is required to ensure absolute data integrity, preventing minor computational errors from cascading into massive, highly costly strategic missteps.

• The professional must exhibit a strong, fearless willingness to actively challenge long-held corporate assumptions and conventional wisdom, stubbornly refusing to accept preliminary results at face value without rigorous, independent verification.

• Previous hands-on experience dealing specifically with customer experience metrics and deep behavioral analytics to actively drive overarching business strategies is considered highly advantageous and strongly preferred.

• Extensive, practical experience utilizing industry-leading data-visualization platforms such as Tableau, Microsoft Power BI, or similar enterprise-grade dashboarding tools is a highly sought-after secondary skill.

• The ideal applicant will have a proven, documented track record of successfully translating complex analytical findings into highly concrete, actionable recommendations that have demonstrably influenced positive customer, operational, or financial outcomes.

• Deep, practical, hands-on experience with advanced text analytics, state-of-the-art Natural Language Processing (NLP), and Generative AI frameworks will place a candidate significantly ahead of the competition.

• A comprehensive understanding of exactly how these cutting-edge AI approaches can be practically applied to systematically extract highly meaningful, commercially valuable insights from massive, chaotic volumes of unstructured customer feedback is highly desired.

• Educationally, the candidate must hold a formal Bachelor’s degree obtained from a highly accredited institution, specifically majoring in Statistics, Mathematics, Economics, Operations Research, Engineering, Computer Science, Data Science, Business Analytics, or another intensely quantitative discipline.

• While a specialized Postgraduate degree (Master's or Ph.D.) in a highly quantitative or deeply analytical discipline is not strictly mandatory, it is considered highly preferred and will strongly distinguish elite candidates.

• The possession of relevant, industry-recognized professional certifications in advanced statistics, modern data science methodologies, applied machine learning, NLP, or highly advanced corporate analytics acts as a significant, heavily weighted plus during the evaluation process.

Additional info

• By choosing to build a career at American Express, new hires are guaranteed to experience the profound, globally recognized "powerful backing" of a deeply compassionate organization that places immense value on comprehensive, multifaceted employee support.

• The company goes to extraordinary lengths to ensure the holistic well-being of its workforce, providing an incredibly robust, carefully curated suite of benefits explicitly designed to allow professionals to thrive both personally and professionally.

• This unwavering commitment fundamentally means that the organization actively cares for the physical vitality, financial security, and mental health of not only the employee but also their immediate loved ones and dependents.

• Remuneration packages at American Express are exceptionally competitive, featuring highly lucrative, market-leading base salaries that are meticulously benchmarked against top-tier global financial institutions to ensure maximum talent retention.

• Beyond the impressive base pay, colleagues are highly motivated through an incredibly generous, performance-driven bonus incentive structure that directly rewards outstanding individual contributions and exceptional team success.

• The organization provides massive, highly structured support for long-term financial well-being, offering highly comprehensive, top-tier retirement planning services and generous company matching programs to secure the financial futures of its staff.

• Employees are granted immediate access to incredibly comprehensive, gold-standard healthcare coverage, encompassing top-tier medical, highly specialized dental, and extensive vision insurance plans.

• The benefits package is further bolstered by the inclusion of highly protective life insurance policies and comprehensive disability benefits, ensuring total peace of mind regardless of unforeseen life circumstances (with specific plan details varying slightly depending on local geographic regulations).

• Recognizing the rapidly evolving nature of modern work, American Express champions a highly flexible, deeply accommodating working model, offering seamless hybrid, fully onsite, or highly virtual working arrangements perfectly tailored to balance specific role requirements with individual lifestyle needs.

• The company proudly offers incredibly generous, industry-leading paid parental leave policies, providing massive, crucial support for colleagues who are actively expanding their families, ensuring they have ample time to bond without financial stress (specific durations subject to local geographic policies).

• In a massive testament to its commitment to physical health, the organization provides completely free, unrestricted access to highly advanced, globally distributed on-site wellness centers.

• These state-of-the-art corporate wellness facilities are fully staffed with highly qualified, board-certified nurses and top-tier medical doctors, providing immediate, exceptionally high-quality proactive healthcare directly within the workplace (availability depending on specific office locations).

• Mental health is treated with the utmost seriousness, with the company providing completely free, highly confidential, and infinitely accessible counseling support directly through its universally acclaimed Healthy Minds program.

• Colleagues are constantly encouraged to grow, with the organization providing massive, highly structured investments in continuous career development, offering bespoke leadership training, advanced technical workshops, and extensive internal mobility opportunities.

• American Express stands proudly as a fiercely dedicated equal opportunity employer, strictly ensuring that all employment-related decisions are made entirely based on absolute merit, highly specific qualifications, and demonstrated professional competence.

• The organization explicitly and aggressively prohibits any form of discrimination, making all hiring and promotion decisions entirely without regard to race, skin color, religious beliefs, biological sex, sexual orientation, gender identity, or national origin.

• Furthermore, the company stringently protects applicants and employees from bias based on veteran status, documented disability status, age, or absolutely any other protected demographic status as explicitly defined and safeguarded by comprehensive local and international labor laws.

• It is important for all applicants to understand that any formal offer of employment extended by American Express is strictly and legally conditioned upon the highly successful, flawless completion of a highly rigorous, exceptionally thorough background verification check.

• This exhaustive background screening process is conducted subject to all applicable local, regional, and national laws and regulatory frameworks, ensuring the absolute highest standards of corporate security and personnel integrity are permanently maintained.

• For individuals who may possess a documented disability or require highly specific, uniquely tailored special needs accommodations throughout the rigorous recruitment and interview process, the company provides highly streamlined, deeply compassionate assistance.

• Candidates are strongly encouraged to directly email the specialized accommodation team or explicitly inform their designated recruiter, indicating whether they prefer all subsequent communications and bespoke arrangements to be handled seamlessly via email or through highly confidential phone conversations.

Please click here to apply.