UnitedHealth Group (Optum) is hiring for an FRESHER entry level Associate Report Analyst role in India

Position:

• Associate Report Analyst

• Entry stage analytics and reporting support role

• Focus on contact center analytics, performance tracking, and operational reporting

• Designed for those interested in business analytics within healthcare operations

Company:

• UnitedHealth Group under the Optum business segment

• A well known healthcare organization working at a global scale

• Strong focus on using data and technology to support healthcare delivery

• Known for inclusive culture, structured learning, and long term growth pathways

Location:

• Noida Uttar Pradesh India

• Office based corporate work environment

• Located within a major business and technology hub in India

• Surrounded by established professional infrastructure and teams

Job type:

• Regular full time role

• Long term organization based employment position

• Designed to support continuous business functions

• Stable opportunity with performance driven progression

Job mode:

• Onsite

• Physical presence at the workplace required

• In person collaboration with reporting and operations teams

• Structured professional office setup

Job requisition id:

• 2335881

Years of experience:

• Suitable for beginners and early career professionals

• Open to freshers and individuals with early experience in analytics

• Strong focus on skills and learning capability rather than only long experience

• Ideal for those willing to learn reporting and analytics practices in healthcare operations

Company description

• The organization operates on a global scale with a strong commitment to improving health outcomes by connecting people with the care and resources they require to lead better lives.

• The working environment encourages collaboration, respect, and continuous learning which helps employees contribute meaningfully while also building their careers in a structured way.

• The company supports innovation through the use of technology and data which helps healthcare systems operate in a smarter and more responsive manner addressing real life challenges faced by patients, healthcare partners, and service operations.

• The culture is guided by inclusion, equal opportunities, professional ethics, and a sincere belief in enabling people to perform well while also maintaining strong values of fairness, social responsibility, and employee well being.

Profile overview

• The role focuses on reporting, analytics, operational monitoring, and data interpretation in a contact center or service operations setup which handles large scale data associated with healthcare service activities.

• The individual in this role supports real time and regular tracking of agent productivity, performance indicators, operational adherence, and service delivery metrics that ensure smooth functioning of processes.

• The position requires active involvement in generating structured reports, dashboards, and analytics summaries that help leadership and operations teams make decisions, identify gaps, and take action based on factual insights rather than assumptions.

• This role is suitable for someone who enjoys working with data, problem solving using numbers, converting raw information into meaningful insights, and maintaining accuracy, clarity, and discipline in analytics responsibilities.

Qualifications

• Strong understanding of SQL with capability to write structured and optimized queries, build logical data views, apply functions, and handle performance improvement in querying tasks.

• Good working knowledge of Power BI which includes data modeling concepts, DAX usage, Power Query transformations, report structuring, securing access, and ensuring consistent scheduled refresh and report stability.

• Proficiency in Excel at an advanced level including logical formulas, data organization, validation methods, pivot usage, transformation using Power Query, and maintaining quality checks to ensure reliable reporting.

• Ability to understand business questions and convert them into measurable metrics, clear dashboards, understandable visual reports, and narratives that help decision makers understand what is happening and what actions are needed.

Additional info

• The role requires comfort with monitoring day to day and intraday operational data such as call volumes, abandonment trends, service performance, and handling time behavior while ensuring timely alerts are raised whenever thresholds are crossed.

• The position involves responsibility to maintain dashboards and KPI reporting across multiple time cycles such as intraday, daily, weekly, and monthly levels while ensuring that details can be drilled down from process level to individual agent level when required.

• Regular involvement in preparing staffing and resource related reporting, invoice supporting data, outbound reporting, and integration of information from different data sources forms a key part of responsibilities.

• The role requires responsibility oriented behavior aligned with company policies, flexibility to adjust with business changes such as shift changes and process adjustments, and readiness to work in scheduled evening shift based timing according to organizational requirement.

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STEP 1 EXTENDED PARAPHRASED JOB RESPONSIBILITIES IN BULLET FORMAT WITH DETAILED EXPANSION

Primary Role Responsibilities

• Track productivity and adherence for service agents, ensuring that work behavior aligns with operational expectations and contractual commitments.

• Observe login and logout timings, monitor availability behavior, analyze reasons for downtime, and prepare structured visibility reports for supervisors so that they can take action when required.

• Monitor performance metrics both within the day and across the day, keeping a close watch on core indicators like call volume behavior, number of calls handled, abandonment trends, queue load, and overall service level performance.

• Identify breaches or risk situations early and notify relevant leadership so that immediate action can be taken instead of reacting late.

• Prepare structured Key Performance Indicator reports that include call handling numbers, average handling time, average speed of answer, abandonment rate, service level achievement percentage, and occupancy related performance indicators.

• Maintain dashboards in a disciplined manner across multiple time ranges which include intraday monitoring dashboards, daily review dashboards, weekly trend dashboards, and monthly executive summary dashboards.

• Ensure that dashboards can be viewed at multiple depth levels so that leaders can see both the broad picture and detailed performance right down to individual contributor behavior.

• Analyze activity at small time intervals such as talk time behavior, hold time, work after call, and disposition trends to identify hidden insights that may not be easily visible in high level reporting.

• Provide clear insights on feedback from surveys, customer experience signals, and process level performance indicators that help improve service quality and user satisfaction.

• Prepare staffing requirement summaries and Full Time Equivalent calculations that support workforce management planning, billing support, and commercial transparency with traceable data structures.

• Build Power BI based reporting solutions, publish reports for business consumers, manage datasets, implement secure data access controls, and maintain refresh schedules so that reports remain reliable and current.

• Monitor utilization of dashboards and reports so that adoption and usefulness can be tracked, and improvements can be guided through feedback and usage patterns.

• Prepare structured reports on outbound calling activities with accuracy and consistent tracking parameters to ensure operational visibility.

• Integrate information from different data systems and sources ensuring that reports reflect complete and reliable information rather than fragmented datasets.

• Identify areas where manual effort can be reduced through automation using SQL capabilities, Power Query techniques, and DAX based logic so that reporting becomes faster, cleaner, and more dependable.

• Consistently maintain professionalism, respect employment policies, adjust to corporate requirements, and cooperate with organizational decisions about shifts, work structure, or team movement as required by business needs.

• Adhere to compliance expectations, data responsibility standards, and organizational values while maintaining discipline in execution of analytics tasks.

• Work in the scheduled timing window of evening to late night Indian Standard Time supporting business needs linked to global healthcare operations.

Organizational Environment and Ethical Commitment

• The organization strongly believes in healthcare equity and wants every person regardless of background to have fair access to opportunities to stay healthy and receive support when required.

• There is clear focus on addressing health related gaps that impact historically disadvantaged groups and communities facing financial or social barriers.

• The company also takes its responsibility to the environment seriously and always works toward reducing negative impact while building sustainable healthcare service approaches.

• Equal employment opportunity, respect, fairness, ethical hiring, and non discriminatory conduct form the foundation of the company policy framework which creates a professional and respectful workplace for all.

Employment Structure Details

• Employment status is regular and not contractual which reflects long term involvement.

• Travel requirement is not part of this role which makes it stable and office based.

• Job schedule is full time with structured shift timing.

• The position is not designed as telecommuter based which means physical presence contributes to collaboration and operational alignment.

Please click here to apply.