Position:
• Data Analyst (Specialist, Global Analytic Insights)
Company:
• Concentrix
Location:
• Gurgaon, Haryana, India
Job type:
• Full time
Job mode:
• Onsite
Job requisition id:
• R1638392
Years of experience:
• Entry level to early career professionals (0-3 years of experience)
Company description:
• Concentrix is a global technology enabled services organization focused on enabling better business outcomes through analytics, digital operations, and intelligent solutions
• The organization partners with global brands to strengthen customer engagement, operational efficiency, and long term growth
• Operating across more than seventy countries, Concentrix supports organizations across industries such as technology, banking, healthcare, retail, and e commerce
• The company combines data analytics, enterprise technology, and operational expertise to deliver measurable impact for clients
• Concentrix follows a human centered approach while using technology and intelligence to solve real business problems
• Teams work across strategy, analytics, digital platforms, and operations to design and execute scalable solutions
• The organization supports large scale analytics driven decision making environments for global clients
• Employees are encouraged to collaborate, learn continuously, and apply analytical thinking to real world business challenges
• Concentrix focuses on ethical hiring practices and transparent recruitment processes
• The company promotes inclusive work culture and equal opportunity employment
Profile overview:
• The Specialist Global Analytic Insights role focuses on translating operational data into actionable insights for business leaders
• This role supports analytics driven decision making across business functions and lines of business
• The position involves analyzing performance metrics, identifying trends, and highlighting risks or improvement areas
• The role requires close collaboration with operational leaders to understand business objectives
• Data findings are transformed into reports, dashboards, and presentations for leadership teams
• The specialist contributes to building a culture of accountability and performance improvement
• The role supports daily, weekly, and monthly reporting cycles
• This position involves working with structured and unstructured data sources
• The role requires proactive identification and resolution of data quality issues
• The specialist supports governance of insights, action planning, and performance tracking
• Interaction with internal stakeholders and clients may be required to present analytical outputs
• The role is suitable for candidates interested in analytics, reporting, and business intelligence careers
Qualifications:
• Graduate degree in any discipline with strong analytical orientation
• Strong proficiency in English communication for written and verbal interactions
• Good understanding of data analysis concepts and business metrics
• Hands on knowledge of Microsoft Excel including pivot tables, lookups, macros, and advanced formulas
• Experience or exposure to reporting, workforce management, or operations analytics
• Familiarity with business intelligence and data visualization tools
• Understanding of dashboard creation and performance reporting
• Basic to intermediate knowledge of SQL for data extraction and validation
• Ability to work with large datasets and identify meaningful patterns
• Willingness to work in rotational shifts in a continuous operations environment
• Ability to handle pressure situations and tight reporting timelines
• Strong problem solving mindset with attention to detail
• Interest in continuous learning and analytics driven improvement
Additional info:
• The role involves working in a twenty four by seven operational environment
• Five working days per week with shift based schedules
• Preferred exposure to scheduling, capacity planning, and forecasting activities
• Experience with tools such as Power BI, Tableau, QlikView, or Looker is beneficial
• Looker BI is used for dashboard creation and visualization
• The role supports first level escalation handling related to data and reporting issues
• The specialist works with multiple teams to align insights with operational goals
• The role contributes to improving efficiency of data capture and reporting processes
• Performance metrics include productivity, efficiency, quality, and service level indicators
• The role supports leadership with data backed recommendations
• Candidates must follow ethical standards and data governance practices
• No recruitment or processing fees are associated with this role
• Official communication is provided only through authorized Concentrix channels
Please click here to apply.
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