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Concentrix is hiring for an fresher entry level Analyst, Forecasting role in India




Position:

  • Analyst, Forecasting

Company:

  • Concentrix

Location:

  • Bangalore, India

Job type:

  • Full-time

Job mode:

  • On-site (Ecospace Business Park, Bangalore)

Job requisition id:

  • R1502318

Years of experience:

  • Even 6 months internship experience works


Company Description

  • Concentrix is a global technology and services company that powers the customer experiences of some of the world’s most recognizable brands.

  • Operating in over 70 countries, Concentrix blends innovation and strategy to deliver business services that elevate customer satisfaction and streamline operations.

  • The company thrives at the intersection of technology, people, and insights, supporting clients through integrated solutions tailored for today’s digital economy.

  • Known for its forward-thinking culture, Concentrix partners with ambitious brands to stay ahead of customer expectations and competitors.

  • With a strong emphasis on talent and team development, the company fosters a people-first environment that offers immense career growth potential.

  • Concentrix continues to evolve with global markets by providing future-ready solutions through automation, analytics, and strategic forecasting.

  • Their mission focuses on transforming customer journeys and building meaningful brand relationships across a wide range of industries.

  • As a high-performance organization, Concentrix values innovation, efficiency, diversity, and inclusion at every level of its operations.

  • The company’s workforce includes passionate professionals dedicated to ensuring that every client interaction creates value.

  • They strive to make a lasting impact not only for their clients but also for their employees and communities.


Profile Overview

  • The role of Analyst, Forecasting is designed for those passionate about data, business strategy, and predictive analytics.

  • It serves as a key position in the Workforce Management (WFM) team, providing crucial input for business planning and operational efficiency.

  • The analyst will act as the point of contact for all forecasting and budget planning activities, ensuring accuracy and insight-driven updates.

  • A major part of the job involves collecting and analyzing historical data trends, then applying statistical models to forecast future performance.

  • This position requires collaboration with business stakeholders to revise and align forecasts with changing market dynamics or internal changes.

  • The role supports short-term forecasting and includes interpreting business impacts to maintain operational agility.

  • Candidates should be comfortable working in a fast-paced BPO or contact center setting, where forecasting is tied closely to business KPIs.

  • Exposure to key metrics such as AHT (Average Handle Time) and contact volume is crucial for success in this role.

  • The position offers great learning opportunities in advanced analytics, demand planning, and data visualization tools.

  • Ultimately, the role contributes to long-term resource planning and helps reduce cost inefficiencies while improving customer service performance.


Qualifications

  • Bachelor’s degree is mandatory for this role; candidates with a background in statistics, economics, engineering, or data science may have an edge.

  • 0.6 to 2 years of experience in forecasting, preferably in a BPO or contact center environment.

  • High proficiency in Microsoft Excel and Power BI is required for data handling and visualization tasks.

  • Exposure to time-series forecasting models and scenario simulation tools will be advantageous.

  • Understanding of machine learning techniques such as linear and logistic regression is important.

  • Hands-on experience with data analytics tools like R or Python is preferred but not strictly mandatory.

  • Strong understanding of core contact center metrics and KPIs such as AHT, service level, and call volume trends.

  • Analytical mindset with strong problem-solving skills and the ability to simplify complex datasets.

  • Excellent communication and presentation skills to convey findings to non-technical audiences.

  • Team collaboration and the ability to work cross-functionally with various internal departments.


Role Responsibilities

  • Serve as the primary point of contact for the organization’s forecasting and budget planning activities.

  • Update forecasts based on actual weekly or monthly performance data to improve model accuracy.

  • Perform trend analysis to propose updates and refinements to existing forecasting methods.

  • Generate different forecast scenarios and finalize predictions based on historical insights and business drivers.

  • Collaborate with internal stakeholders to revise forecasts based on real-time business feedback.

  • Develop and maintain short-term and long-term forecasting models that support dynamic business needs.

  • Document forecasting processes thoroughly and revise documentation as business practices evolve.

  • Apply knowledge of WFM tools and concepts, including contact volume predictions and average handle time estimates.

  • Maintain and organize large datasets that serve as inputs for statistical and ML-based forecasting models.

  • Suggest data-driven strategies for better staffing, scheduling, and operational alignment.


Key Skills and Knowledge Areas

  • Excel Proficiency: Must be able to create advanced spreadsheets, use pivot tables, and manage large data sets.

  • Power BI: Should have experience building dashboards and reports for visualization and trend tracking.

  • Data Modeling: Basic to intermediate understanding of statistical models including regression analysis.

  • Machine Learning: Knowledge of predictive modeling techniques such as classification, time series, and optimization.

  • Programming Languages: Familiarity with Python or R for basic data analysis and forecasting tasks.

  • Contact Center Metrics: Strong grasp of KPIs such as service level, AHT, and call volume.

  • Analytical Thinking: Ability to interpret trends, identify gaps, and deliver actionable insights.

  • Communication: Must be able to present findings clearly and persuasively to both technical and non-technical stakeholders.

  • Collaboration: Work effectively with cross-functional teams including operations, strategy, and HR.

  • Presentation Skills: Essential for presenting forecasts and recommendations to decision-makers.


Additional Info

  • This is a full-time position located at Concentrix’s Bangalore office within Ecospace Business Park.

  • The job follows a regular weekday schedule but may occasionally require flexibility based on business demand.

  • Employees in this role have opportunities to gain hands-on experience with forecasting models and WFM tools in a live business setting.

  • The role acts as a stepping stone into more advanced roles within data science, analytics, or business planning.

  • Concentrix offers ongoing training and upskilling programs to enhance analytical and forecasting skills.

  • The company culture supports inclusivity, teamwork, and employee-driven innovation.

  • Ethical hiring is emphasized; Concentrix does not charge any recruitment or processing fees at any stage.

  • All official communications and offer letters are provided on Concentrix letterhead and signed by authorized representatives.

  • The organization prioritizes data privacy, especially for candidates from California and similar regions with strict data protection norms.

  • Overall, this position provides a launchpad for early-career professionals aiming to build a career in forecasting, analytics, and workforce management.


Please click here to apply.


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