Concentrix is hiring for an fresher entry level Analyst, Forecasting role in India

Position:

• Analyst, Forecasting

Company:

• Concentrix

Location:

• Bangalore, India

Job type:

• Full-time

Job mode:

• On-site (Ecospace Business Park, Bangalore)

Job requisition id:

• R1502318

Years of experience:

• Even 6 months internship experience works

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Company Description

• Concentrix is a global technology and services company that powers the customer experiences of some of the world’s most recognizable brands.

• Operating in over 70 countries, Concentrix blends innovation and strategy to deliver business services that elevate customer satisfaction and streamline operations.

• The company thrives at the intersection of technology, people, and insights, supporting clients through integrated solutions tailored for today’s digital economy.

• Known for its forward-thinking culture, Concentrix partners with ambitious brands to stay ahead of customer expectations and competitors.

• With a strong emphasis on talent and team development, the company fosters a people-first environment that offers immense career growth potential.

• Concentrix continues to evolve with global markets by providing future-ready solutions through automation, analytics, and strategic forecasting.

• Their mission focuses on transforming customer journeys and building meaningful brand relationships across a wide range of industries.

• As a high-performance organization, Concentrix values innovation, efficiency, diversity, and inclusion at every level of its operations.

• The company’s workforce includes passionate professionals dedicated to ensuring that every client interaction creates value.

• They strive to make a lasting impact not only for their clients but also for their employees and communities.

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Profile Overview

• The role of Analyst, Forecasting is designed for those passionate about data, business strategy, and predictive analytics.

• It serves as a key position in the Workforce Management (WFM) team, providing crucial input for business planning and operational efficiency.

• The analyst will act as the point of contact for all forecasting and budget planning activities, ensuring accuracy and insight-driven updates.

• A major part of the job involves collecting and analyzing historical data trends, then applying statistical models to forecast future performance.

• This position requires collaboration with business stakeholders to revise and align forecasts with changing market dynamics or internal changes.

• The role supports short-term forecasting and includes interpreting business impacts to maintain operational agility.

• Candidates should be comfortable working in a fast-paced BPO or contact center setting, where forecasting is tied closely to business KPIs.

• Exposure to key metrics such as AHT (Average Handle Time) and contact volume is crucial for success in this role.

• The position offers great learning opportunities in advanced analytics, demand planning, and data visualization tools.

• Ultimately, the role contributes to long-term resource planning and helps reduce cost inefficiencies while improving customer service performance.

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Qualifications

• Bachelor’s degree is mandatory for this role; candidates with a background in statistics, economics, engineering, or data science may have an edge.

• 0.6 to 2 years of experience in forecasting, preferably in a BPO or contact center environment.

• High proficiency in Microsoft Excel and Power BI is required for data handling and visualization tasks.

• Exposure to time-series forecasting models and scenario simulation tools will be advantageous.

• Understanding of machine learning techniques such as linear and logistic regression is important.

• Hands-on experience with data analytics tools like R or Python is preferred but not strictly mandatory.

• Strong understanding of core contact center metrics and KPIs such as AHT, service level, and call volume trends.

• Analytical mindset with strong problem-solving skills and the ability to simplify complex datasets.

• Excellent communication and presentation skills to convey findings to non-technical audiences.

• Team collaboration and the ability to work cross-functionally with various internal departments.

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Role Responsibilities

• Serve as the primary point of contact for the organization’s forecasting and budget planning activities.

• Update forecasts based on actual weekly or monthly performance data to improve model accuracy.

• Perform trend analysis to propose updates and refinements to existing forecasting methods.

• Generate different forecast scenarios and finalize predictions based on historical insights and business drivers.

• Collaborate with internal stakeholders to revise forecasts based on real-time business feedback.

• Develop and maintain short-term and long-term forecasting models that support dynamic business needs.

• Document forecasting processes thoroughly and revise documentation as business practices evolve.

• Apply knowledge of WFM tools and concepts, including contact volume predictions and average handle time estimates.

• Maintain and organize large datasets that serve as inputs for statistical and ML-based forecasting models.

• Suggest data-driven strategies for better staffing, scheduling, and operational alignment.

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Key Skills and Knowledge Areas

• Excel Proficiency: Must be able to create advanced spreadsheets, use pivot tables, and manage large data sets.

• Power BI: Should have experience building dashboards and reports for visualization and trend tracking.

• Data Modeling: Basic to intermediate understanding of statistical models including regression analysis.

• Machine Learning: Knowledge of predictive modeling techniques such as classification, time series, and optimization.

• Programming Languages: Familiarity with Python or R for basic data analysis and forecasting tasks.

• Contact Center Metrics: Strong grasp of KPIs such as service level, AHT, and call volume.

• Analytical Thinking: Ability to interpret trends, identify gaps, and deliver actionable insights.

• Communication: Must be able to present findings clearly and persuasively to both technical and non-technical stakeholders.

• Collaboration: Work effectively with cross-functional teams including operations, strategy, and HR.

• Presentation Skills: Essential for presenting forecasts and recommendations to decision-makers.

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Additional Info

• This is a full-time position located at Concentrix’s Bangalore office within Ecospace Business Park.

• The job follows a regular weekday schedule but may occasionally require flexibility based on business demand.

• Employees in this role have opportunities to gain hands-on experience with forecasting models and WFM tools in a live business setting.

• The role acts as a stepping stone into more advanced roles within data science, analytics, or business planning.

• Concentrix offers ongoing training and upskilling programs to enhance analytical and forecasting skills.

• The company culture supports inclusivity, teamwork, and employee-driven innovation.

• Ethical hiring is emphasized; Concentrix does not charge any recruitment or processing fees at any stage.

• All official communications and offer letters are provided on Concentrix letterhead and signed by authorized representatives.

• The organization prioritizes data privacy, especially for candidates from California and similar regions with strict data protection norms.

• Overall, this position provides a launchpad for early-career professionals aiming to build a career in forecasting, analytics, and workforce management.

Please click here to apply.

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