Walmart Global Tech is hiring for a fresher entry level Data Analyst role in India

Position:

• Title: Data Analyst II

• Department: Walmart Global Tech

• Team: Contact Center Business Excellence (CBE)

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Company:

• Name: Walmart Global Tech

• Parent Company: Walmart Inc.

• Industry: Retail and Technology

• Founded: 1962

• Headquarters: Bentonville, Arkansas, USA

• Global Presence: Operates in 24 countries with over 10,500 stores globally

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Location:

• Office Address:

  • 3rd Floor, Block B, Tecci Park,

  • 173, Old Mahabalipuram Road,

  • Sholinganallur, Chennai, India

• Work Mode: Home Office Setup at Tecci Park

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Job Type:

• Employment Type: Full-time

• Schedule: Rotational Shifts

• Department: Data Analytics and Customer Service

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Job Mode:

• Mode: Hybrid

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Job Requisition ID:

• Requisition ID: R-2114924

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Years of Experience:

• Experience Required:

  • Option 1: Bachelor’s degree in relevant fields; 0-3 years of experience

  • Option 2: Minimum of 2 years of experience in data analysis, data science, statistics, or a related field (in case you don't have a bachelors degree)

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Company Description 

• About Walmart Global Tech:
  Walmart Global Tech is the technology division of Walmart Inc., tasked with building innovative solutions that enhance the customer shopping experience worldwide. Our team comprises software engineers, data scientists, cybersecurity experts, and service professionals who drive technological advancements in the retail sector.
  Our mission is to empower our associates by providing them with cutting-edge tools and platforms to improve operational efficiency and customer satisfaction. Walmart Global Tech not only focuses on technological innovations but also emphasizes continuous learning and development for its team.
  With a commitment to being people-led and tech-empowered, we invest in the future of our associates by training them in emerging technologies and enabling them to create a lasting impact. Our global presence provides opportunities for growth, collaboration, and exposure to diverse industries.
  Our culture is driven by diversity, inclusion, and innovation, allowing associates to explore new career paths while contributing to the transformation of the retail ecosystem.

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Profile Overview :

• Role Summary:
  As a Data Analyst II at Walmart Global Tech, you will play a critical role in analyzing, maintaining, and presenting key operational metrics to ensure seamless business operations. Your analytical insights will help identify opportunities for process improvement, increasing business efficiency and effectiveness.
  Key Responsibilities:

  • Develop and manage daily, weekly, and monthly operational reports.

  • Analyze business data to provide actionable insights and recommendations to senior management.

  • Maintain and update an accurate agent database covering all stages of employment (hiring, training, nesting, and production).

  • Create and monitor Agent Scorecards to track performance KPIs.

  • Generate accurate payroll-related reports and maintain an attrition dashboard to assess workforce trends.

  • Establish strong relationships with team managers and stakeholders by demonstrating an in-depth understanding of business challenges.

  • Contribute to process improvements by identifying gaps and recommending solutions.
    This position requires a detail-oriented professional with strong analytical skills, proficiency in Excel, Power BI, and SQL, and the ability to communicate effectively with diverse stakeholders.

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Qualifications 

• Mandatory Qualifications:

  • Bachelor’s degree in one of the following fields:

    • Business

    • Engineering

    • Statistics

    • Economics

    • Analytics

    • Mathematics

    • Arts

    • Finance

    • Or a related field

  • Alternatively, 2 years of experience in data analysis, data science, statistics, or a related domain

• Preferred Skills and Competencies:

  • Strong analytical skills with attention to detail

  • Proficiency in Excel, Power BI, and SQL for data analysis and reporting

  • Ability to create and manage complex reports, dashboards, and analytical summaries

  • Effective communication and interpersonal skills to collaborate with cross-functional teams

  • Problem-solving abilities to identify inefficiencies and recommend process improvements

  • Flexibility to work in rotational shifts to accommodate business requirements

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Additional Info 

• Work Environment:

  • Dynamic and metrics-driven environment focused on customer satisfaction

  • High-volume contact center handling over 10 million contacts annually

  • Collaborative and inclusive workspace with growth opportunities

• Benefits and Perks:

  • Competitive compensation package with performance-based incentives

  • Comprehensive health benefits, including maternity and parental leave

  • Paid time off (PTO) and wellness programs

  • Career development opportunities through training, mentorship, and cross-functional projects

• Equal Opportunity Commitment:
  Walmart Inc. is committed to fostering a diverse and inclusive environment where all associates are treated with respect and dignity. We believe that embracing diversity helps us serve our customers and communities better. As an Equal Opportunity Employer, we encourage applications from candidates of all backgrounds, identities, and experiences.

• Professional Growth:
  Walmart Global Tech invests in continuous learning and skill enhancement for its associates. Our learning programs are designed to help associates upskill, explore new technologies, and grow their careers in an ever-evolving tech landscape.

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What You'll Do:

Data Analysis and Reporting

• Develop and maintain daily, weekly, and monthly reports to track operational metrics.

• Generate both periodic and ad hoc reports as needed to assess business performance.

• Perform data analysis to identify opportunities for process improvements and increased efficiency.

• Present findings to management in a clear, concise, and actionable format.

Database and Agent Management

• Create and maintain an accurate Agent Database across all employment stages (hiring, training, nesting, and production).

• Design and maintain Agent Scorecards to measure KPIs and ensure consistent performance tracking.

• Monitor and update payroll-related input details and ensure timely report generation.

• Develop and maintain an Attrition Dashboard to analyze workforce trends.

Business Insights and Strategy

• Provide actionable insights to senior management to drive strategic decisions.

• Analyze business information to identify inefficiencies and suggest process enhancements.

• Establish and maintain strong relationships with team managers and key stakeholders to align business objectives.

Process Improvement and System Maintenance

• Develop MIS documentation to ensure smooth operations and easy system maintenance.

• Recommend process improvements to enhance reporting efficiency and consistency.

• Collaborate with cross-functional teams to implement best practices and drive continuous improvement.

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What You'll Bring:

Technical Skills

• Proficiency in Excel, Power BI, and SQL for advanced data analysis and visualization.

• Strong understanding of data management principles and the ability to generate analytical reports.

• Knowledge of process improvement methodologies and data visualization techniques.

Analytical and Problem-solving Abilities

• Ability to analyze large datasets and identify trends and patterns.

• Strong problem-solving skills to address operational inefficiencies and propose actionable solutions.

• Attention to detail and a commitment to delivering high-quality work.

Communication and Collaboration

• Excellent communication and interpersonal skills to collaborate effectively with internal and external stakeholders.

• Ability to present complex data insights to senior management in a concise and impactful manner.

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About the Team: CBE

• Team Overview:
  The Contact Center Business Excellence (CBE) team at Walmart specializes in delivering exceptional service to customers, stores, and associates.

  • Service Channels: Phone, Chat, and Email

  • Annual Volume: Handles over 10 million contacts annually

  • Performance Focus:

    • Metrics-driven environment

    • Focused on exceeding customer expectations

    • Building lasting relationships with internal and external stakeholders

• Team Culture:

  • High engagement and collaboration

  • Strong emphasis on continuous learning, career progression, and individual/team recognition

  • Opportunities for growth through innovative projects and knowledge sharing

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About Walmart Global Tech:

• Mission and Vision:
  Walmart Global Tech is committed to leveraging technology to make life easier for millions of customers worldwide. Our work is driven by innovation, creativity, and a passion for delivering value.

• Opportunities for Growth:

  • Skill enhancement and career progression through training, mentorship, and exposure to diverse technologies

  • Opportunities to work on cutting-edge projects and make an impact on a global scale

• Core Values:

  • Integrity, respect, and excellence

  • Commitment to diversity, inclusion, and equal opportunity

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Benefits Beyond Compensation:

• Incentive Awards: Performance-based rewards to recognize excellence

• Health Benefits: Comprehensive health insurance, including maternity and parental leave

• Paid Time Off (PTO): Generous leave policies to support work-life balance

• Learning Opportunities: Upskilling through training programs, mentorship, and certifications

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Equal Opportunity Commitment:

• Walmart Inc. values diversity and inclusion and is committed to creating an environment where all associates feel respected and valued.

• As an Equal Opportunity Employer, we encourage candidates from diverse backgrounds to apply and join us in making a positive impact.

Please click here to apply.

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