Position:
- Data Analyst II - Power BI
Company:
- Walmart Global Tech India
Location:
- Chennai, Tamil Nadu, India
Job Type:
- Full-time
Job Mode:
- Hybrid (Onsite and Remote Work)
Job Requisition ID:
- R-2051208
Years of Experience:
- 0-3 years
Company Description:
- Walmart Global Tech India serves as a cutting-edge technological hub for Walmart, the world’s largest retailer.
- The company focuses on innovative solutions that enhance customer experiences and operational efficiencies across Walmart’s global network.
- The organization fosters a collaborative environment where experts in data science, software development, cybersecurity, and service delivery drive transformative solutions.
- Walmart Global Tech India prioritizes its people, fostering a culture of innovation, learning, and career growth.
- Employees benefit from continuous learning, skill enhancement, and opportunities to work on industry-leading technological advancements.
- The team’s expertise is crucial in shaping the future of retail by leveraging state-of-the-art technology to enhance customer interactions and business performance.
- Walmart’s mission extends beyond profit, investing heavily in talent development, workplace flexibility, and fostering a diverse, inclusive environment.
- With its hybrid working model, Walmart Global Tech India ensures employees have the flexibility to work remotely while also collaborating onsite for key business initiatives.
- The company provides competitive compensation, benefits, and career progression opportunities, making it an attractive workplace for tech professionals.
Profile Overview:
- The Data Analyst II – Power BI role involves leveraging data-driven insights to enhance business performance and decision-making.
- The selected candidate will be responsible for developing and maintaining operational reports, analyzing business trends, and creating dashboards for improved visibility into key metrics.
- The role requires collaboration with cross-functional teams to identify business challenges and propose data-backed solutions.
- Responsibilities include tracking agent performance, maintaining payroll records, and managing databases to optimize workforce efficiency.
- The analyst will design and maintain performance scorecards to measure key performance indicators (KPIs).
- Strong analytical skills and proficiency in Power BI, SQL, and Excel are essential to identify process inefficiencies and propose actionable improvements.
- The candidate should demonstrate adaptability, critical thinking, and effective communication while working in a fast-paced environment.
- The position requires working in rotational shifts, ensuring continuous support for operational needs.
- By leveraging data analytics, the candidate will play a crucial role in enhancing business intelligence, improving efficiency, and driving strategic decisions.
- The role provides an opportunity to work in a customer-focused, metrics-driven environment while collaborating with key stakeholders to drive organizational success.
Qualifications:
Educational Requirements:
- Bachelor’s degree in Business, Engineering, Statistics, Economics, Mathematics, Analytics, Arts, Finance, or a related field.
- Alternatively, candidates with 2 years of professional experience in data analysis, statistics, or data science will be considered.
Technical Skills:
- Proficiency in Microsoft Excel, including pivot tables, formulas, and data visualization.
- Advanced knowledge of Power BI to create dashboards and interactive reports.
- Strong command of SQL to extract, analyze, and manipulate data from databases.
- Experience in business intelligence tools and report generation.
- Strong analytical and problem-solving skills to interpret complex datasets.
Soft Skills:
- Effective communication and interpersonal skills to collaborate with stakeholders.
- Detail-oriented approach with a strong focus on accuracy and efficiency.
- Adaptability to work in a dynamic, high-pressure environment.
- Ability to influence decisions through data-backed insights.
- Strong organizational and multitasking abilities.
Work Requirements:
- Willingness to work in rotational shifts based on business needs.
- Ability to handle large volumes of data while ensuring accuracy and timely reporting.
- Proactive in identifying areas of improvement and proposing innovative solutions.
- Strong teamwork and collaboration skills to work across various business functions.
Additional Info:
Role Responsibilities:
- Develop and maintain daily, weekly, and monthly operational reports for key stakeholders.
- Conduct business analysis to provide insights on performance trends and optimization opportunities.
- Create and maintain an accurate agent database, tracking workforce metrics across different operational phases.
- Design performance scorecards to evaluate agent productivity and efficiency.
- Manage payroll-related data to ensure accurate compensation tracking.
- Maintain an attrition dashboard to analyze workforce trends and retention strategies.
- Generate management reports that provide data-driven insights for decision-making.
- Document and update Management Information Systems (MIS) for streamlined data processing.
- Perform ad hoc data analysis to address specific business challenges.
- Recommend improvements for report efficiency and data standardization.
- Build data visualization dashboards that enhance transparency and operational decision-making.
Team and Work Environment:
- The selected candidate will work within the Contact Center team (CBE) at Walmart Global Tech India.
- The team is responsible for handling over 10 million customer interactions annually via phone, chat, and email.
- The environment is metrics-driven, emphasizing performance tracking and continuous improvement.
- The company invests in employee growth, providing career development programs and recognition initiatives.
- Walmart fosters a collaborative, inclusive culture, ensuring a positive work environment.
Growth and Career Opportunities:
- Walmart Global Tech India offers ample opportunities for professional development.
- Employees receive training and upskilling programs to stay updated with the latest industry trends.
- The company supports career progression, allowing employees to transition into advanced analytics and leadership roles.
- Walmart’s hybrid work model provides flexibility while ensuring effective teamwork and collaboration.
Company Benefits:
- Competitive compensation with incentive-based rewards.
- Comprehensive benefits package, including health insurance, maternity leave, and paid time off (PTO).
- Diversity and Inclusion programs that promote a supportive work environment.
- Employee wellness initiatives, including mental health support and career counseling.
- Work-life balance programs that encourage professional and personal well-being.
Commitment to Diversity:
- Walmart Global Tech India is an Equal Opportunity Employer, fostering a workplace where diversity is celebrated.
- The company promotes a culture of respect, integrity, and ethical business practices.
- Employees are encouraged to bring unique perspectives and innovative ideas to the table.
Hybrid Work Model:
- Walmart adopts a flexible work approach, allowing employees to work remotely when necessary.
- The company’s campuses serve as collaboration hubs, ensuring seamless teamwork and engagement.
- Employees benefit from a technology-first environment, where digital collaboration tools enhance productivity.
Impact and Vision:
- Walmart Global Tech India is committed to reshaping the future of retail through data-driven insights and technological advancements.
- The company emphasizes customer-centric innovation, leveraging data analytics to enhance service delivery.
- Employees contribute to industry-leading projects, impacting millions of customers worldwide.
- The team continuously explores AI, automation, and business intelligence to drive operational excellence.
Please click here to apply.
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