Position:
Analyst, Forecasting
Company:
Concentrix
Location:
Bengaluru, Karnataka, India
Job Type:
Full-time
Job Mode:
On-site
Job Requisition ID:
R1528878
Years of Experience:
Even relevant internship experience works
Company Description
Concentrix is a globally recognized leader in technology-enabled business services, specializing in customer engagement and enhancing business performance.
The company partners with forward-thinking executives worldwide to provide innovative solutions that future-proof businesses against evolving market challenges and customer demands.
With a strong emphasis on digital transformation, Concentrix delivers comprehensive end-to-end solutions that integrate advanced technologies, strategic insights, and industry expertise.
The organization supports over 2,000 clients across various industries, helping them streamline operations, improve customer experience, and optimize business outcomes.
Concentrix operates at scale, leveraging cutting-edge AI-powered analytics, workforce management, and business intelligence tools to drive meaningful results for its clients.
The company fosters a culture of excellence, collaboration, and continuous innovation, empowering employees to deliver exceptional services to clients and customers globally.
As an industry leader in IT services and consulting, Concentrix provides solutions across customer experience management, digital transformation, automation, and cloud-based solutions.
With a workforce exceeding 10,000 employees and a strong presence in over 40 countries, Concentrix remains committed to driving digital excellence and setting new benchmarks in business process outsourcing.
Profile Overview
The Analyst, Forecasting role at Concentrix involves working closely with multiple teams to develop, refine, and maintain forecasting models that support business operations.
The primary responsibility is to act as a key point of contact for forecasting and budget planning, ensuring data-driven decision-making across the organization.
This role demands proficiency in statistical modeling, machine learning techniques, and data analysis to optimize short-term and long-term business forecasts.
The analyst will be responsible for updating forecasts with actual data on a weekly and monthly basis while identifying trends and patterns for continuous improvement.
The job involves designing and refining forecasting scenarios, capturing critical business data, and generating actionable insights for strategic planning.
A strong understanding of workforce management (WFM) concepts, including contact volume forecasting and Average Handling Time (AHT) analytics, is essential.
The analyst will develop robust documentation processes, ensuring that forecasting methodologies are continuously optimized and aligned with business objectives.
The position requires collaboration with multiple stakeholders, including operations, finance, and strategy teams, to refine forecasting models and align them with business goals.
Strong problem-solving skills, business acumen, and communication capabilities are critical for success in this role.
This is an excellent opportunity for individuals passionate about data-driven decision-making and business analytics within a dynamic and fast-paced environment.
Roles & Responsibilities
Serve as the primary point of contact for all forecasting and budget planning activities within the organization.
Update and maintain forecasting models by integrating weekly and monthly actual performance data.
Conduct detailed trend analysis to identify areas of improvement and provide actionable recommendations for refining forecasts.
Develop multiple forecasting scenarios based on data inputs and business requirements.
Capture, clean, and preprocess data for use in forecasting models, ensuring accuracy and completeness.
Generate short-term and long-term forecasts while incorporating potential business impacts.
Adjust and refine forecasts based on stakeholder feedback and evolving business conditions.
Maintain comprehensive process documentation for all forecasting-related activities and update methodologies as needed.
Develop and implement best practices for time-series forecasting and predictive analytics.
Provide insights and analysis on workforce management (WFM) metrics, including contact volume trends and AHT forecasting.
Support data-driven decision-making by presenting forecasting insights to senior management and cross-functional teams.
Leverage advanced analytics tools to enhance forecasting accuracy and efficiency.
Collaborate with IT and data engineering teams to enhance data accessibility and streamline forecasting workflows.
Desired Skills
Proficiency in mathematical and statistical modeling, with expertise in tools such as R-Studio and Python.
Experience in machine learning models, including classification algorithms and linear/logistic regression.
Strong knowledge of Excel and Power BI for data visualization and reporting.
Ability to work with large datasets, ensuring data integrity and efficient analysis.
Hands-on experience with forecasting in complex and large-scale business environments.
Deep understanding of contact center metrics and workforce management concepts.
Strong business acumen to interpret data in the context of organizational objectives.
Excellent communication and collaboration skills to work effectively with cross-functional teams.
Ability to make data-driven decisions that align with business strategies and operational goals.
Experience in predictive analytics and trend analysis to improve business forecasting capabilities.
Qualifications
A Bachelor’s degree in a relevant field such as Mathematics, Statistics, Computer Science, Engineering, Economics, or Data Science.
Experience in forecasting, data analysis, and predictive modeling within a business environment.
Strong foundation in machine learning, statistical techniques, and data analytics.
Previous work experience in a BPO or contact center is a plus.
Demonstrated ability to manage high-volume data processing and interpretation.
Certification in data analytics or machine learning is an added advantage.
Additional Info
Work Environment: The role is on-site in Bengaluru, Karnataka, at Ecospace Business Park.
Time Type: This is a full-time position with standard work hours.
Company Culture: Concentrix fosters an environment of collaboration, innovation, and professional growth. Employees are encouraged to explore new solutions and develop their expertise.
Training & Development: The company offers learning and development programs to enhance employees’ skills and knowledge.
Diversity & Inclusion: Concentrix is committed to an inclusive and diverse workforce, valuing unique perspectives and talents.
Growth Opportunities: Employees have access to career advancement programs and leadership training.
Recruitment Policy: Concentrix does not charge any fees for recruitment or job processing. All offer letters are officially issued on company letterhead with authentic signatures.
Privacy Policy: If you are a California resident, you acknowledge that you have read and understand the Job Applicant Privacy Notice provided by Concentrix.
Employee Benefits: The company provides a range of benefits, including health insurance, retirement plans, and paid time off.
This role presents an exciting opportunity for professionals looking to apply their analytical skills in a dynamic and technology-driven environment. If you have a passion for data-driven decision-making and want to contribute to a high-impact forecasting team, Concentrix welcomes your application.
Please click here to apply.
Daily job updates on WhatsApp, Click here
