Concentrix is hiring for a fresher entry level Data Analyst role in India

Position:

• Analyst, Forecasting

Company:

• Concentrix

Location:

• Bengaluru, Karnataka, India

Job Type:

• Full-time

Job Mode:

• On-site

Job Requisition ID:

• R1528878

Years of Experience:

• Even relevant internship experience works
  

Company Description

• Concentrix is a globally recognized leader in technology-enabled business services, specializing in customer engagement and enhancing business performance.

• The company partners with forward-thinking executives worldwide to provide innovative solutions that future-proof businesses against evolving market challenges and customer demands.

• With a strong emphasis on digital transformation, Concentrix delivers comprehensive end-to-end solutions that integrate advanced technologies, strategic insights, and industry expertise.

• The organization supports over 2,000 clients across various industries, helping them streamline operations, improve customer experience, and optimize business outcomes.

• Concentrix operates at scale, leveraging cutting-edge AI-powered analytics, workforce management, and business intelligence tools to drive meaningful results for its clients.

• The company fosters a culture of excellence, collaboration, and continuous innovation, empowering employees to deliver exceptional services to clients and customers globally.

• As an industry leader in IT services and consulting, Concentrix provides solutions across customer experience management, digital transformation, automation, and cloud-based solutions.

• With a workforce exceeding 10,000 employees and a strong presence in over 40 countries, Concentrix remains committed to driving digital excellence and setting new benchmarks in business process outsourcing.

Profile Overview

• The Analyst, Forecasting role at Concentrix involves working closely with multiple teams to develop, refine, and maintain forecasting models that support business operations.

• The primary responsibility is to act as a key point of contact for forecasting and budget planning, ensuring data-driven decision-making across the organization.

• This role demands proficiency in statistical modeling, machine learning techniques, and data analysis to optimize short-term and long-term business forecasts.

• The analyst will be responsible for updating forecasts with actual data on a weekly and monthly basis while identifying trends and patterns for continuous improvement.

• The job involves designing and refining forecasting scenarios, capturing critical business data, and generating actionable insights for strategic planning.

• A strong understanding of workforce management (WFM) concepts, including contact volume forecasting and Average Handling Time (AHT) analytics, is essential.

• The analyst will develop robust documentation processes, ensuring that forecasting methodologies are continuously optimized and aligned with business objectives.

• The position requires collaboration with multiple stakeholders, including operations, finance, and strategy teams, to refine forecasting models and align them with business goals.

• Strong problem-solving skills, business acumen, and communication capabilities are critical for success in this role.

• This is an excellent opportunity for individuals passionate about data-driven decision-making and business analytics within a dynamic and fast-paced environment.

Roles & Responsibilities

• Serve as the primary point of contact for all forecasting and budget planning activities within the organization.

• Update and maintain forecasting models by integrating weekly and monthly actual performance data.

• Conduct detailed trend analysis to identify areas of improvement and provide actionable recommendations for refining forecasts.

• Develop multiple forecasting scenarios based on data inputs and business requirements.

• Capture, clean, and preprocess data for use in forecasting models, ensuring accuracy and completeness.

• Generate short-term and long-term forecasts while incorporating potential business impacts.

• Adjust and refine forecasts based on stakeholder feedback and evolving business conditions.

• Maintain comprehensive process documentation for all forecasting-related activities and update methodologies as needed.

• Develop and implement best practices for time-series forecasting and predictive analytics.

• Provide insights and analysis on workforce management (WFM) metrics, including contact volume trends and AHT forecasting.

• Support data-driven decision-making by presenting forecasting insights to senior management and cross-functional teams.

• Leverage advanced analytics tools to enhance forecasting accuracy and efficiency.

• Collaborate with IT and data engineering teams to enhance data accessibility and streamline forecasting workflows.

Desired Skills

• Proficiency in mathematical and statistical modeling, with expertise in tools such as R-Studio and Python.

• Experience in machine learning models, including classification algorithms and linear/logistic regression.

• Strong knowledge of Excel and Power BI for data visualization and reporting.

• Ability to work with large datasets, ensuring data integrity and efficient analysis.

• Hands-on experience with forecasting in complex and large-scale business environments.

• Deep understanding of contact center metrics and workforce management concepts.

• Strong business acumen to interpret data in the context of organizational objectives.

• Excellent communication and collaboration skills to work effectively with cross-functional teams.

• Ability to make data-driven decisions that align with business strategies and operational goals.

• Experience in predictive analytics and trend analysis to improve business forecasting capabilities.

Qualifications

• A Bachelor’s degree in a relevant field such as Mathematics, Statistics, Computer Science, Engineering, Economics, or Data Science.

• Experience in forecasting, data analysis, and predictive modeling within a business environment.

• Strong foundation in machine learning, statistical techniques, and data analytics.

• Previous work experience in a BPO or contact center is a plus.

• Demonstrated ability to manage high-volume data processing and interpretation.

• Certification in data analytics or machine learning is an added advantage.

Additional Info

• Work Environment: The role is on-site in Bengaluru, Karnataka, at Ecospace Business Park.

• Time Type: This is a full-time position with standard work hours.

• Company Culture: Concentrix fosters an environment of collaboration, innovation, and professional growth. Employees are encouraged to explore new solutions and develop their expertise.

• Training & Development: The company offers learning and development programs to enhance employees’ skills and knowledge.

• Diversity & Inclusion: Concentrix is committed to an inclusive and diverse workforce, valuing unique perspectives and talents.

• Growth Opportunities: Employees have access to career advancement programs and leadership training.

• Recruitment Policy: Concentrix does not charge any fees for recruitment or job processing. All offer letters are officially issued on company letterhead with authentic signatures.

• Privacy Policy: If you are a California resident, you acknowledge that you have read and understand the Job Applicant Privacy Notice provided by Concentrix.

• Employee Benefits: The company provides a range of benefits, including health insurance, retirement plans, and paid time off.

This role presents an exciting opportunity for professionals looking to apply their analytical skills in a dynamic and technology-driven environment. If you have a passion for data-driven decision-making and want to contribute to a high-impact forecasting team, Concentrix welcomes your application.

Please click here to apply.

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