Zensar Technologies is hiring for a fresher entry level Data Analyst role in India

Position:

• Title: Data Analyst

Company:

• Name: Zensar Technologies

Location:

• Primary Work Location: Zensar Knowledge Park, Kharadi, Pune, Maharashtra, India
• Remote Work Option: Available (Work from Anywhere)

Job Type:

• Type: Full-Time

Job Mode:

• Mode: Evening Shift

Job Requisition ID:

• ID: 124868_3

Years of Experience:

• Minimum Experience: 0.5 years (Internship experience also works)
  
• Maximum Experience: 3 years

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Company Description

Zensar Technologies is a globally recognized organization, providing cutting-edge digital transformation services across multiple industries. With a presence in numerous countries, Zensar leverages deep technical expertise and innovative approaches to help clients maximize their technology investments and create business value. The company focuses on delivering high-quality IT services, ranging from consulting to infrastructure management, to ensure that clients remain competitive in their respective industries. Here are key highlights about the company:

• Global Reach: Operates across multiple countries, providing a diverse range of technology solutions.
• Service Range: Expertise in consulting, digital applications, and IT infrastructure management.
• Innovation Focus: Embraces technology transformation to ensure clients achieve operational efficiency.
• Client-Centric Approach: Prioritizes customer success by delivering solutions that meet unique business needs.
• Employee Development: Committed to fostering a collaborative and supportive work environment that promotes professional growth.
• Industry Leadership: Recognized as a pioneer in adopting modern solutions to enhance client operations across the globe.

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Profile Overview

As a Data Analyst at Zensar Technologies, you will be responsible for handling multi-channel customer engagements and managing transactions using various tools and platforms. This role requires an analytical mind capable of problem-solving, adaptability, and effective multitasking. Here’s a summary of the primary responsibilities:

• Communication Skills:

  • Exceptional communication abilities, including rapport-building with customers.
  • Active listening skills, empathy, and conflict management to enhance customer satisfaction.
  • Mastery in questioning techniques to clarify and understand customer needs fully.
  • Strong proficiency in written and spoken business English for handling chat, email, and phone communications.

• Transactional Skills:

  • Independently manage end-to-end customer transactions using multiple platforms.
  • Familiarity with business rules outlined in Cisco CLO Knowledge Management.
  • Capability to offer alternative solutions to customers in line with business policies.

• Problem-Solving and Adaptability:

  • Fast learner with an analytical approach to problem-solving.
  • Adaptable and detail-oriented in handling complex transactions as business needs evolve.
  • Ability to focus on intricate transaction details while ensuring accuracy.

• Motivation and Leadership:

  • Demonstrates self-motivation and drive, with a curious and tenacious attitude.
  • Effectively manages multiple tasks simultaneously while maintaining composure.

• Technical Skills:

  • Computer literacy, especially with case management systems, email, and chat platforms.
  • Proficiency in Windows-based applications, particularly MS Excel (V-lookups, Pivot tables, and formulas).
  • Skilled in navigating multiple systems efficiently to complete tasks effectively.

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Qualifications

To excel in the Data Analyst role at Zensar Technologies, candidates should meet the following qualifications:

• Communication Abilities:

  • Fluent in English, with clear and effective verbal and written communication skills.
  • Proven expertise in building rapport with clients and engaging in constructive dialogue.

• Analytical Skills:

  • Strong problem-solving skills to address customer inquiries and issues.
  • Ability to adapt solutions based on critical thinking and detailed analysis.

• Technical Proficiency:

  • Familiarity with case management systems and tools for processing customer transactions.
  • Advanced knowledge of Microsoft Excel, including V-lookup, Pivot tables, and formulas.

• Organizational Skills:

  • Strong multitasking skills, with the ability to prioritize tasks effectively.
  • Demonstrates flexibility and adaptability to changing business requirements and work environment.

• Educational Background:

  • Bachelor's degree in Data Science, Business Analytics, or a related field (preferred).
  • Industry certifications in data analysis or customer engagement (optional but advantageous).

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Additional Information

Below are additional details relevant to the Data Analyst position at Zensar Technologies:

• Job Posting Date: November 13, 2024
• Application Deadline: November 15, 2024
• Shift Timing: Evening shift; flexibility in timing to support international customer interactions.
• Work Equipment: Preference for using a Zensar-provided laptop to ensure seamless integration with the company’s systems.
• Career Growth Opportunities:
  • Opportunities to grow within Zensar Technologies as the role expands and the business evolves.
  • Access to training and development programs to enhance technical and analytical skills.
  • Potential to lead initiatives and projects, contributing to professional advancement.

Please click here to apply.

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