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Zensar Technologies is hiring for a fresher entry level Data Analyst role in India



Position:

  • Title: Data Analyst

Company:

  • Name: Zensar Technologies

Location:

  • Primary Work Location: Zensar Knowledge Park, Kharadi, Pune, Maharashtra, India
  • Remote Work Option: Available (Work from Anywhere)

Job Type:

  • Type: Full-Time

Job Mode:

  • Mode: Evening Shift

Job Requisition ID:

  • ID: 124868_3

Years of Experience:

  • Minimum Experience: 0.5 years (Internship experience also works)
  • Maximum Experience: 3 years

Company Description

Zensar Technologies is a globally recognized organization, providing cutting-edge digital transformation services across multiple industries. With a presence in numerous countries, Zensar leverages deep technical expertise and innovative approaches to help clients maximize their technology investments and create business value. The company focuses on delivering high-quality IT services, ranging from consulting to infrastructure management, to ensure that clients remain competitive in their respective industries. Here are key highlights about the company:

  • Global Reach: Operates across multiple countries, providing a diverse range of technology solutions.
  • Service Range: Expertise in consulting, digital applications, and IT infrastructure management.
  • Innovation Focus: Embraces technology transformation to ensure clients achieve operational efficiency.
  • Client-Centric Approach: Prioritizes customer success by delivering solutions that meet unique business needs.
  • Employee Development: Committed to fostering a collaborative and supportive work environment that promotes professional growth.
  • Industry Leadership: Recognized as a pioneer in adopting modern solutions to enhance client operations across the globe.

Profile Overview

As a Data Analyst at Zensar Technologies, you will be responsible for handling multi-channel customer engagements and managing transactions using various tools and platforms. This role requires an analytical mind capable of problem-solving, adaptability, and effective multitasking. Here’s a summary of the primary responsibilities:

  • Communication Skills:

    • Exceptional communication abilities, including rapport-building with customers.
    • Active listening skills, empathy, and conflict management to enhance customer satisfaction.
    • Mastery in questioning techniques to clarify and understand customer needs fully.
    • Strong proficiency in written and spoken business English for handling chat, email, and phone communications.
  • Transactional Skills:

    • Independently manage end-to-end customer transactions using multiple platforms.
    • Familiarity with business rules outlined in Cisco CLO Knowledge Management.
    • Capability to offer alternative solutions to customers in line with business policies.
  • Problem-Solving and Adaptability:

    • Fast learner with an analytical approach to problem-solving.
    • Adaptable and detail-oriented in handling complex transactions as business needs evolve.
    • Ability to focus on intricate transaction details while ensuring accuracy.
  • Motivation and Leadership:

    • Demonstrates self-motivation and drive, with a curious and tenacious attitude.
    • Effectively manages multiple tasks simultaneously while maintaining composure.
  • Technical Skills:

    • Computer literacy, especially with case management systems, email, and chat platforms.
    • Proficiency in Windows-based applications, particularly MS Excel (V-lookups, Pivot tables, and formulas).
    • Skilled in navigating multiple systems efficiently to complete tasks effectively.

Qualifications

To excel in the Data Analyst role at Zensar Technologies, candidates should meet the following qualifications:

  • Communication Abilities:

    • Fluent in English, with clear and effective verbal and written communication skills.
    • Proven expertise in building rapport with clients and engaging in constructive dialogue.
  • Analytical Skills:

    • Strong problem-solving skills to address customer inquiries and issues.
    • Ability to adapt solutions based on critical thinking and detailed analysis.
  • Technical Proficiency:

    • Familiarity with case management systems and tools for processing customer transactions.
    • Advanced knowledge of Microsoft Excel, including V-lookup, Pivot tables, and formulas.
  • Organizational Skills:

    • Strong multitasking skills, with the ability to prioritize tasks effectively.
    • Demonstrates flexibility and adaptability to changing business requirements and work environment.
  • Educational Background:

    • Bachelor's degree in Data Science, Business Analytics, or a related field (preferred).
    • Industry certifications in data analysis or customer engagement (optional but advantageous).

Additional Information

Below are additional details relevant to the Data Analyst position at Zensar Technologies:

  • Job Posting Date: November 13, 2024
  • Application Deadline: November 15, 2024
  • Shift Timing: Evening shift; flexibility in timing to support international customer interactions.
  • Work Equipment: Preference for using a Zensar-provided laptop to ensure seamless integration with the company’s systems.
  • Career Growth Opportunities:
    • Opportunities to grow within Zensar Technologies as the role expands and the business evolves.
    • Access to training and development programs to enhance technical and analytical skills.
    • Potential to lead initiatives and projects, contributing to professional advancement.

Please click here to apply.

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