Zensar Technologies is hiring for a fresher entry level Data Analyst role in India

Position:

Title: Data Analyst

Company:

Name: Zensar Technologies

Location:

Primary Work Location: Zensar Knowledge Park, Kharadi, Pune, Maharashtra, India
Remote Work Option: Available (Work from Anywhere)

Job Type:

Type: Full-Time

Job Mode:

Mode: Evening Shift

Job Requisition ID:

ID: 124868_3

Years of Experience:

Minimum Experience: 0.5 years (Internship experience also works)
Maximum Experience: 3 years

Company Description

Zensar Technologies is a globally recognized organization, providing cutting-edge digital transformation services across multiple industries. With a presence in numerous countries, Zensar leverages deep technical expertise and innovative approaches to help clients maximize their technology investments and create business value. The company focuses on delivering high-quality IT services, ranging from consulting to infrastructure management, to ensure that clients remain competitive in their respective industries. Here are key highlights about the company:

Global Reach: Operates across multiple countries, providing a diverse range of technology solutions.
Service Range: Expertise in consulting, digital applications, and IT infrastructure management.
Innovation Focus: Embraces technology transformation to ensure clients achieve operational efficiency.
Client-Centric Approach: Prioritizes customer success by delivering solutions that meet unique business needs.
Employee Development: Committed to fostering a collaborative and supportive work environment that promotes professional growth.
Industry Leadership: Recognized as a pioneer in adopting modern solutions to enhance client operations across the globe.

Profile Overview

As a Data Analyst at Zensar Technologies, you will be responsible for handling multi-channel customer engagements and managing transactions using various tools and platforms. This role requires an analytical mind capable of problem-solving, adaptability, and effective multitasking. Here’s a summary of the primary responsibilities:

Communication Skills:
- Exceptional communication abilities, including rapport-building with customers.
- Active listening skills, empathy, and conflict management to enhance customer satisfaction.
- Mastery in questioning techniques to clarify and understand customer needs fully.
- Strong proficiency in written and spoken business English for handling chat, email, and phone communications.
Transactional Skills:
- Independently manage end-to-end customer transactions using multiple platforms.
- Familiarity with business rules outlined in Cisco CLO Knowledge Management.
- Capability to offer alternative solutions to customers in line with business policies.
Problem-Solving and Adaptability:
- Fast learner with an analytical approach to problem-solving.
- Adaptable and detail-oriented in handling complex transactions as business needs evolve.
- Ability to focus on intricate transaction details while ensuring accuracy.
Motivation and Leadership:
- Demonstrates self-motivation and drive, with a curious and tenacious attitude.
- Effectively manages multiple tasks simultaneously while maintaining composure.
Technical Skills:
- Computer literacy, especially with case management systems, email, and chat platforms.
- Proficiency in Windows-based applications, particularly MS Excel (V-lookups, Pivot tables, and formulas).
- Skilled in navigating multiple systems efficiently to complete tasks effectively.

Qualifications

To excel in the Data Analyst role at Zensar Technologies, candidates should meet the following qualifications:

Communication Abilities:
- Fluent in English, with clear and effective verbal and written communication skills.
- Proven expertise in building rapport with clients and engaging in constructive dialogue.
Analytical Skills:
- Strong problem-solving skills to address customer inquiries and issues.
- Ability to adapt solutions based on critical thinking and detailed analysis.
Technical Proficiency:
- Familiarity with case management systems and tools for processing customer transactions.
- Advanced knowledge of Microsoft Excel, including V-lookup, Pivot tables, and formulas.
Organizational Skills:
- Strong multitasking skills, with the ability to prioritize tasks effectively.
- Demonstrates flexibility and adaptability to changing business requirements and work environment.
Educational Background:
- Bachelor's degree in Data Science, Business Analytics, or a related field (preferred).
- Industry certifications in data analysis or customer engagement (optional but advantageous).

Additional Information

Below are additional details relevant to the Data Analyst position at Zensar Technologies:

Job Posting Date: November 13, 2024
Application Deadline: November 15, 2024
Shift Timing: Evening shift; flexibility in timing to support international customer interactions.
Work Equipment: Preference for using a Zensar-provided laptop to ensure seamless integration with the company’s systems.
Career Growth Opportunities:
- Opportunities to grow within Zensar Technologies as the role expands and the business evolves.
- Access to training and development programs to enhance technical and analytical skills.
- Potential to lead initiatives and projects, contributing to professional advancement.