Short Description:
The Data Analyst position at Urban Company in Gurgaon offers an exciting opportunity for individuals with 0-2 years of experience in Advanced Analytics, Business Intelligence, or Data Warehousing. Responsibilities include designing optimal schemas for data capture, establishing single sources of truth for key metrics, and developing alerts for bug detection in the data pipeline. The role involves addressing critical data challenges such as matchmaking optimization, conversion rate analysis, fraud detection, and customer segmentation. Successful candidates will possess strong skills in SQL and Python, a focus on adding value to business operations, and the ability to align with long-term team vision. Urban Company provides a stimulating work environment, access to cutting-edge tools, freedom to experiment, and a direct impact on improving people's lives through data-driven insights.
Position: Data Analyst
Company: Urban Company (UC)
Location: Gurugram, Haryana, India
Job type: Full time
Job mode: Onsite
Introduction
Urban Company, a pioneer in revolutionizing the home services industry, is seeking a talented Data Analyst to join its team in Gurgaon. In this role, you will be instrumental in building a robust Data Warehouse and reporting layer, contributing to standardization and centralization of metrics definitions, and driving self-service analytics across teams.
About Urban Company
Urban Company, formerly known as UrbanClap, was founded in November 2014 with a vision to transform the unorganized and fragmented home services industry. With a commitment to customer satisfaction, partner empowerment, and technological innovation, Urban Company has rapidly expanded its presence across multiple countries, offering a diverse range of home and beauty services.
Responsibilities
Schema Design and Data Granularity
- Design optimal schemas for capturing granular data.
- Collaborate with engineering and product teams to ensure alignment on data granularity and accuracy requirements.
Metric Standardization and Single Source of Truth
- Establish single sources of truth for key metrics, ensuring consistency and reliability in reporting.
Bug Detection and Data Pipeline Alerts
- Develop alerts to detect bugs in the data pipeline, ensuring data integrity and reliability.
Hypothesis Testing and Analysis
- Conduct data analysis to test hypotheses and identify factors influencing metric variations.
Feature Store Development
- Build a feature store to facilitate data science implementations and enhance analytical capabilities.
Key Data Challenges
Matchmaking Optimization
- Enhance matchmaking algorithms to pair customers with the most suitable service professionals efficiently.
Conversion Rate Optimization
- Quantify lost requests due to slot unavailability and utilize the data for capacity planning and provider onboarding.
Fraud Detection
- Employ various signals to detect and prevent fraud and disintermediation on the platform, safeguarding user trust and integrity.
Customer Segmentation and Personalization
- Segment customers based on their interactions to personalize their experience and optimize campaign targeting.
Provider Utilization Enhancement
- Design matchmaking systems to ensure optimal utilization of service professionals, maximizing efficiency and satisfaction.
Customer Retention and Lifetime Value Maximization
- Identify customers experiencing bad experiences for prompt refunds, aiming to maximize customer lifetime value while minimizing costs.
Requirements
Experience and Skills
- 0-2 years of experience in Advanced Analytics, Business Intelligence, or Data Warehousing.
- Proficiency in SQL (mandatory) and Python, with strong data transformation skills.
- Ability to add value to business operations and take ownership of tasks.
- Curiosity and alignment with long-term team vision are essential.
Expectations and Benefits
Work Environment and Opportunities
- Enjoy a stimulating work environment with significant ownership and growth prospects.
- Work with cutting-edge tools like Snowflake, DBT, and Superset.
- Freedom to experiment with building data products and quick iterations.
- Access to a world-class mentorship network and direct impact on people's lives.
The Data Analyst role at Urban Company offers a unique opportunity to contribute to the transformation of the home services industry through data-driven insights and innovations. If you are passionate about leveraging data to drive business success and customer satisfaction, we welcome you to join our dynamic team in Gurgaon.
Please click here to apply.
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