Short Description:
The Analyst position at eClerx in Pune, India requires strong communication skills and a proactive approach to collaborate effectively with teams and stakeholders. Responsibilities include managing customer data, driving process improvements, and providing valuable insights through reporting and data analysis. The ideal candidate should have a Bachelor’s Degree and proficiency in Advanced Excel and MS Office. eClerx, a global leader in business operations services, offers a collaborative and innovative work environment with opportunities for growth and development. If you're passionate about driving transformative change and delivering exceptional results, this role provides an exciting opportunity to contribute to the success of Fortune 500 clients.
Position: Analyst
Company: eClerx
Location: Block 01, 5th Floor, Quadron Business Park Limited, Rajiv Gandhi Infotech Park, Hinjewadi Phase-II, Pune, 411057, IN
Job type: Full time
Job mode: Hybrid
Job Identification: 71028
Overview
In today's dynamic business landscape, companies seek individuals with a unique blend of skills to navigate complex challenges and drive growth. At eClerx, we are looking for an Analyst to join our team in Pune, Maharashtra, India. This role requires someone with exceptional communication skills, a keen eye for detail, and a passion for delivering superior service to clients. As an Analyst at eClerx, you will play a pivotal role in managing customer data, driving process improvement initiatives, and providing valuable insights to key stakeholders.
The Ideal Candidate
We are seeking a candidate who possesses strong communication skills, with the ability to listen, comprehend information, and effectively share insights with all key stakeholders. The ideal candidate should be proactive, collaborative, and willing to take on responsibilities beyond their assigned work area. Additionally, proficiency in advanced Excel, dashboards, and MS Office is essential for success in this role.
Responsibilities
Customer Data Management
As an Analyst at eClerx, you will be responsible for managing various aspects of customer data, including lead, contact, and account management. This involves ensuring data accuracy, standardization, and enrichment to support business operations effectively.
Process Improvement
Continuous improvement is at the core of our operations at eClerx. In this role, you will actively participate in process improvement initiatives to enhance efficiency, reduce errors, and optimize workflows across various functions.
Reporting
Effective reporting is critical for decision-making and performance evaluation. As an Analyst, you will be responsible for generating reports, analyzing data trends, and presenting insights to key stakeholders to drive informed decision-making.
Periodic Data Quality Check and Correction (QC)
Maintaining data quality is essential for the integrity of business operations. You will conduct periodic data quality checks, identify discrepancies, and take corrective actions to ensure data accuracy and reliability.
Provide Technical Consulting as Appropriate and Required
As subject matter experts, Analysts are expected to provide technical consulting and support to internal teams and clients as needed. This may involve troubleshooting technical issues, providing guidance on best practices, and recommending solutions to address specific challenges.
Qualifications
To excel in this role, candidates should meet the following qualifications:
- Bachelor’s Degree in a relevant field
- Proficiency in Advanced Excel and Dashboards
- Knowledge of MS Office/Internet
- Intermediate knowledge of computers and electronics
About eClerx
eClerx is a global leader in providing critical business operations services to Fortune 500 clients across various industries. Since our inception in 2000, we have been committed to delivering transformative insights and innovative solutions to our clients' most complex challenges. With a team of over 9,500 employees worldwide, we have established ourselves as a trusted partner for driving business excellence and enhancing operational efficiency.
About the Team
Our team at eClerx is comprised of dedicated professionals who are passionate about delivering exceptional results for our clients. We work collaboratively across functions and geographies to leverage our collective expertise and drive meaningful impact. With a focus on continuous learning and development, we strive to foster a culture of innovation, collaboration, and excellence.
About eClerx Digital
eClerx Digital is the digital arm of eClerx, specializing in creative production, eCommerce/web operations, and analytics & insight services. With a team of over 3,000 full-time digital delivery employees across five production hubs, eClerx Digital is committed to driving measurable value for our clients' digital businesses. Through our innovative delivery model and deep digital expertise, we help clients improve acquisition, conversion, retention, and overall customer lifetime value.
The Analyst position at eClerx offers a unique opportunity to join a dynamic team of professionals dedicated to driving innovation, delivering superior service, and creating value for our clients. If you are passionate about leveraging your skills to make a positive impact and thrive in a fast-paced environment, we encourage you to apply and become part of our journey towards excellence.
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