Data Scientist-Cx Analytics at IDFC First Bank

Short Description:

The role of Data Scientist - Cx Analytics at IDFC FIRST Bank involves utilizing advanced analytics techniques to understand and enhance customer behaviors. Data Scientists collaborate with business and tech teams to develop innovative solutions aligned with the bank's vision of becoming a world-class institution driven by ethics and technology. They leverage machine learning and AI algorithms to derive actionable insights from internal and external data sources, contributing to improved business performance. Success in this role is measured by the development and deployment of analytical tools, as well as addressing business use cases through data-driven initiatives. Overall, Data Scientists play a crucial role in transforming IDFC FIRST Bank into a diversified retail-led financial institution focused on delivering exceptional customer experiences.

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Job Description: Data Scientist-Cx Analytics

Role Overview

The role of Data Scientist - Cx Analytics at IDFC FIRST Bank encompasses leveraging advanced analytics techniques to comprehend and map customer behaviors. This role requires a robust understanding of data and its relevant fields for analysis. Data Scientists in this role are expected to grasp the business perspective and proactively identify solutions to enhance customer experience. They innovate analytical solutions by developing models utilizing advanced machine learning and artificial intelligence algorithms, aiming for improved business performance. Additionally, they apply relevant analytics algorithms to derive actionable insights from both internal and external data sources. Collaboration is a key aspect of this role, as Data Scientists work closely with business and technology teams to ensure adequate data capture, structured data storage, and deployment roadmap creation. Moreover, they engage with cross-functional stakeholders to promote the adoption of analytics in decision-making processes, contributing to the broader vision of the bank.

Key Responsibilities

1. Leveraging Advanced Analytics Techniques: Utilize advanced analytics techniques to comprehensively map customer behaviors.

2. Data Understanding and Analysis: Demonstrate a robust understanding of data and its relevant fields for analysis purposes.

3. Business Solutions Identification: Proactively identify solutions aligned with business objectives to ensure the best customer experience.

4. Innovative Analytical Solutions Development: Innovate analytical solutions by developing models leveraging advanced machine learning and artificial intelligence algorithms for enhanced business performance.

5. Actionable Insights Generation: Apply relevant analytics algorithms to derive actionable insights from internal and external data sources.

6. Collaboration with Business and Tech Teams: Liaise with business and tech teams to lead initiatives ensuring adequate data capture, structured data storage, and deployment roadmap creation.

7. Cross-functional Stakeholder Engagement: Work with cross-functional stakeholders to increase the adoption of analytics in decision-making processes.

8. Alignment with Bank's Vision: Demonstrate an innate orientation towards contributing to the larger vision of the bank through data-driven initiatives.

Key Success Metrics

• Development of Analytical Tools and Deployment: Successfully develop analytical tools and ensure their effective deployment.

• Business Use Cases: Address and fulfill business use cases through analytical insights and solutions.

Educational Qualifications

• Graduation: Any Graduate

• Post Graduation: Any Post Graduate

• Professional Degree: Any Professional Degree

Experience

• 2 to 5 years in Data Science

About IDFC FIRST Bank

Overview

IDFC FIRST Bank is a leading private sector universal bank in India, guided by the vision to build a world-class bank driven by ethics and powered by technology, with a commitment to social good. The bank emerged from the merger of IDFC Ltd, a renowned development finance institution, and Capital First, a successful technology-led non-banking financial company focused on consumer and MSME financing.

Milestones

Since the merger, IDFC FIRST Bank has undergone a transformative journey from an infrastructure and corporate financing institution to a diversified retail-led financial institution. Significant milestones achieved between December 31, 2018, and December 31, 2022, include:

• A substantial increase in the Current & Savings Account Ratio from 8.7% to 50.0%.

• Retail financing surged from 30% to 67% of the funded book.

• Deposits from retail customers grew from 17.1% to 71.5%.

• Balance sheet expansion from Rs. 1,56,916 crores to Rs. 2,21,374 crores.

• Branch network expansion from 206 branches to 707.

• ATM network growth from 112 to 867.

• Core Operating Profits escalated from Rs. 1,097 crores (Q3 FY19 annualized) to Rs. 4,873 crores (Q3 FY23 annualized).

• Maintenance of high asset quality with gross NPA of 2.96% and net NPA of 1.03%.

• Majority of the loan book constituted by retail loans with a gross NPA of 1.87% and net NPA of 0.70%.

In summary, the role of Data Scientist - Cx Analytics at IDFC FIRST Bank offers a dynamic opportunity to contribute to the bank's vision through innovative data-driven solutions, leveraging advanced analytics techniques to enhance customer experience and drive business performance.

Please click here to apply.

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