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Business Analyst II at Amazon


Short Description:

The Business Analyst II role within Amazon Advertising's Global Sales - Business Intelligence team, based in Bangalore, involves investigating customer escalations and metric deviations, ensuring timely analysis. Responsibilities include conducting complex analyses using SQL, data mining for trends, and collaborating with cross-functional teams. The candidate will develop analytical frameworks, SOPs, and implement process improvements, contributing to faster investigative turnarounds. Essential qualifications include a bachelor's degree, 3+ years of relevant experience, proficiency in SQL, and expertise in data visualization tools. Preferred qualifications include advanced knowledge of data mining, scripting languages, and strong communication skills.

Position: Business Analyst II

Job Overview:

  • Location: IND, KA, Bangalore
  • Department: Amazon Advertising Global Sales - Business Intelligence
  • Job ID: 2489406 | ADCI - BLR - DTA

About Amazon Advertising:

  • Rapidly expanding multi-billion dollar business
  • Spans desktop, mobile, and connected devices
  • Encompasses ads on Amazon and a vast network of third-party publishers
  • Extends across US, EU, and various international geographies

Supply Quality Organization:

  • Utilizes proprietary and third-party technology
  • Offers products for Amazon Advertising programs:
    • Invalid traffic (IVT) filtration
    • Viewability prediction and measurement
    • Content adjacency policy enforcement
  • Ensures high-quality advertising experience and builds trust for customers

Customer Success and Traffic Quality Insights & Investigations Team:

  • Part of Supply Quality
  • Manages proactive and reactive investigative mechanisms
  • Focus on improving experience for Supply Quality customer escalations
  • Analyzes insights for critical Traffic Quality business metrics and KPIs

Key Responsibilities:

  • Conduct investigations into customer escalations and metric deviations
    • Ensure analysis within targeted SLAs
  • Run complex analyses, deep dive into large data sets using SQL, and other data manipulation languages
    • Root cause identification for issues
  • Perform large-scale data mining to find trends and problems
    • Communicate and drive corrective action
  • Collaborate with partners and stakeholders
    • Including Supply Quality teams, advertising engineering, business, and operations teams
  • Develop analytical frameworks and SOPs
    • Standardize analytical approaches for faster analysis
  • Implement process improvement and automation projects
  • Own generation of metrics, underlying data pipelines, and reporting
    • Support regular business reviews and ad-hoc analyses
    • Communicate findings to external teams and stakeholders

Location Options for Candidates:

  • Bangalore, KA, IND

Basic Qualifications:

  • Bachelor's degree or equivalent
  • 3+ years of business analyst, data analyst, or similar role experience
  • Experience with data visualization using Tableau, Quicksight, or similar tools
  • Experience with SQL
  • Experience defining requirements and using data and metrics to draw business insights
  • Experience making business recommendations and influencing stakeholders

Preferred Qualifications:

  • Advanced working knowledge of data mining and analysis using SQL, ETL, visualization tools
  • Experience in scripting languages like Python, Pig, Shell script
  • Excellent written and spoken communication skills

Please click here to apply.

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