Position:
• Data Analyst, Analytics & Metrics-2
Company:
• Mastercard
Location:
• Gurgaon, Haryana, India
Job Type:
• Full Time
Job Mode:
• Onsite
Job Requisition ID:
• R-279889
Years of Experience:
• 0 to 3 Years
• Fresh graduates and early career professionals can be considered based on analytical capabilities and relevant skills
Company Description
• Mastercard is one of the world's leading technology companies operating in the payments industry, connecting consumers, businesses, merchants, financial institutions, and governments across more than 200 countries and territories.
• The company is dedicated to building a more inclusive and sustainable digital economy where individuals and organizations can participate in financial systems securely and efficiently.
• Through a broad portfolio of payment products, technology platforms, data driven services, cybersecurity capabilities, and consulting solutions, Mastercard enables seamless movement of money and information around the globe.
• Innovation remains at the center of Mastercard's operations. The organization continuously invests in advanced technologies, analytics platforms, artificial intelligence capabilities, and digital transformation initiatives to improve customer experiences and enhance payment ecosystems.
• Mastercard collaborates closely with banks, fintech organizations, retailers, governments, and enterprises to create solutions that support economic growth and financial inclusion.
• The company's extensive network helps facilitate billions of transactions every year while maintaining strong standards of security, reliability, compliance, and trust.
• Employees at Mastercard work within a collaborative environment that encourages innovation, continuous learning, diversity of thought, and professional development.
• The organization is known for combining technology, data intelligence, operational excellence, and customer focused strategies to solve complex business challenges.
• With a strong emphasis on responsible business practices, Mastercard supports initiatives aimed at economic empowerment, sustainability, digital inclusion, and community development.
• By joining Mastercard, professionals gain exposure to global business operations, cutting edge analytics, large scale data environments, and opportunities to contribute to products and services that impact millions of users worldwide.
Profile Overview
• Mastercard is seeking a motivated and analytical professional to join its Global Statistics and Quarterly Mastercard Reporting team as a Data Analyst, Analytics & Metrics-2.
• This position plays an important role in supporting the collection, validation, analysis, interpretation, and reporting of operational business metrics that influence decision making across various functions within the organization.
• The selected candidate will contribute to quarterly reporting cycles, operational performance analysis, customer data validation, and revenue related analytics activities.
• The role requires working with large volumes of operational and customer reported information while ensuring high levels of data quality, consistency, accuracy, and integrity.
• Individuals in this position will collaborate with multiple stakeholders, including finance teams, reporting specialists, operational groups, customer facing teams, and management personnel.
• A significant aspect of the role involves investigating trends, identifying anomalies, performing root cause analysis, and delivering meaningful business insights that support strategic decisions.
• Candidates will participate in reporting close activities and help improve existing operational processes through automation, optimization, and system enhancement initiatives.
• The position offers exposure to performance reporting frameworks, customer analytics, operational metrics management, revenue related analysis, and enterprise level business intelligence practices.
• Strong communication capabilities are essential because the analyst will regularly interact with customers and internal teams to resolve reporting issues and clarify data related inquiries.
• This role is ideal for candidates interested in data analytics, business operations, reporting, performance measurement, and process improvement within a globally recognized technology company.
Key Responsibilities
Operational Data Collection and Reporting
• Assist in gathering operational performance information from various reporting sources.
• Support the quarterly reporting process by ensuring timely submission and validation of business data.
• Maintain reporting accuracy while adhering to established deadlines and governance standards.
• Participate in reporting close activities and contribute to successful quarterly reporting cycles.
• Review incoming information for completeness, consistency, and accuracy.
• Ensure data quality standards are maintained across reporting activities.
Data Validation and Quality Assurance
• Validate customer submitted information through analytical techniques and procedural controls.
• Perform detailed reviews to identify inconsistencies, anomalies, and reporting discrepancies.
• Verify the accuracy of operational metrics before inclusion in official reporting outputs.
• Support data governance practices and quality assurance initiatives.
• Maintain strong standards of reporting integrity throughout all assigned tasks.
• Help establish confidence in the accuracy and reliability of reported information.
Analytics and Business Insights
• Utilize analytical techniques to evaluate customer reported activity and performance metrics.
• Conduct investigations to identify potential revenue leakage opportunities.
• Generate actionable insights that support business decision making.
• Analyze operational trends and performance indicators across reporting periods.
• Create detailed analytical reports for leadership and management teams.
• Develop meaningful interpretations of data that support strategic initiatives.
• Translate complex datasets into understandable business recommendations.
Customer Performance Analytics
• Produce advanced customer performance analyses.
• Deliver data driven observations that assist business leaders in evaluating customer behavior and operational activity.
• Identify opportunities for improving reporting efficiency and customer engagement.
• Support business reviews through fact based analysis and performance measurement.
• Create persuasive and well structured analytical presentations.
Stakeholder Collaboration
• Work closely with finance teams, reporting groups, operational stakeholders, and management personnel.
• Participate in discussions related to reporting performance and operational metrics.
• Collaborate with internal teams to address reporting concerns and data quality issues.
• Build productive relationships with customers and internal partners.
• Contribute analytical expertise during business reviews and planning sessions.
Customer Support and Training
• Respond to customer inquiries related to reporting processes and operational metrics.
• Assist customers in understanding reporting requirements and procedures.
• Deliver support and guidance regarding Quarterly Mastercard Reporting topics.
• Participate in customer training activities where necessary.
• Ensure timely resolution of reporting related concerns.
Process Improvement and Innovation
• Support initiatives aimed at enhancing operational reporting processes.
• Participate in testing and validation of system enhancements.
• Recommend opportunities to improve efficiency and reduce manual effort.
• Contribute ideas for strengthening reporting accuracy and operational effectiveness.
• Assist in the implementation of process improvement projects.
• Support continuous improvement initiatives across reporting operations.
Documentation and Tracking
• Maintain detailed documentation related to inquiries, investigations, and reporting activities.
• Record issue resolution activities within internal systems.
• Ensure information is documented clearly and accurately.
• Support audit readiness through proper record maintenance.
• Contribute to knowledge management and process documentation efforts.
Qualifications
• Bachelor's degree in Analytics, Statistics, Finance, Economics, Mathematics, Business Administration, Data Science, Engineering, Commerce, or a related field.
• Strong analytical thinking skills with the ability to interpret complex datasets.
• Excellent verbal and written communication capabilities.
• Ability to work effectively under tight deadlines and changing business priorities.
• Strong attention to detail and commitment to accuracy.
• Capability to manage multiple responsibilities simultaneously.
• Experience using Microsoft Excel for data analysis, reporting, and business evaluation.
• Familiarity with Microsoft Word, Outlook, and other productivity tools.
• Ability to learn internal systems, applications, and reporting platforms quickly.
• Strong organizational and planning skills.
• Effective problem solving and root cause analysis capabilities.
• Customer focused mindset with strong relationship management abilities.
• Ability to present findings and recommendations in a clear and persuasive manner.
• Experience or exposure to financial planning and analysis activities can be beneficial.
• Knowledge of operational reporting processes is advantageous.
• Understanding of process improvement methodologies is considered a plus.
• Exposure to change management initiatives can be valuable.
• Six Sigma certification or process excellence training may provide additional advantage.
• Ability to work both independently and within collaborative team environments.
• Strong curiosity and willingness to continuously learn and improve.
Additional Information
• Mastercard values professionals who demonstrate accountability, integrity, curiosity, and a commitment to excellence.
• The organization seeks individuals who can thrive in fast paced environments while maintaining high standards of quality and accuracy.
• Employees are expected to handle confidential business information responsibly and comply with all applicable security requirements.
• Information security forms an essential part of the role and all employees must follow organizational policies and controls.
• Team members are responsible for protecting the confidentiality, availability, and integrity of company information and systems.
• Any suspected security incidents or policy violations must be reported through appropriate channels.
• Employees are required to complete mandatory security awareness and compliance training programs.
• Mastercard promotes ethical behavior throughout the recruitment and employment lifecycle.
• Candidates are expected to participate honestly and professionally during the application and interview process.
• The company supports innovation while also maintaining clear guidelines regarding the responsible use of artificial intelligence technologies.
• Employees benefit from exposure to global business operations, large scale datasets, cross functional collaboration, and industry leading technologies.
• This position offers strong opportunities to develop expertise in analytics, reporting, operational performance management, customer insights, and business intelligence.
• Professionals joining this team can gain valuable experience working on data driven initiatives that directly influence business decisions at an international scale.
• The role provides a strong foundation for future career growth in analytics, business intelligence, finance analytics, reporting operations, process improvement, and strategic decision support functions.
Please click here to apply.
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