LimeChat is hiring for a FRESHER entry level Data and Audit Engineer (people with non-engineering backgrounds can also apply) in India

Position:

• Data and Audit Engineer  (people with non-engineering backgrounds can also apply)
• Role focused on evaluating and improving automated conversational systems
• Position centered around chatbot quality, conversation accuracy, and user journey validation
• Opportunity designed for individuals interested in data analysis combined with product thinking
• Role aligned with improving real time AI driven customer interactions
• Entry level friendly role with strong learning exposure
• Hands on responsibility over live bot experiences used by real customers
• Position emphasizes ownership, accountability, and outcome driven work
• Ideal for candidates who enjoy structured analysis, testing, and refinement
• Role bridges data review, conversation logic, and system level audits

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Company:

• LimeChat
• Fast growing conversational commerce technology company
• Organization focused on enabling human like conversations on WhatsApp
• Company operates at the intersection of AI, messaging platforms, and commerce
• Trusted by hundreds of well known consumer brands
• Backed by reputed venture capital firms and startup accelerators
• Founded by technically strong founders with AI specialization
• Known for shipping production ready AI systems at scale
• Culture focused on experimentation, responsibility, and fast execution
• Startup environment with enterprise grade customers

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Location:

• Bangalore
• On site working environment
• Office based collaboration focused role
• City known for technology startups and innovation
• Direct access to product, engineering, and support teams
• Physical presence encouraged for faster iteration and learning

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Job type:

• Full time
• Permanent role
• Core team position
• Long term growth oriented opportunity
• High involvement across daily operations
• Ownership based employment structure

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Job mode:

• Onsite
• In person collaboration model
• Office first setup
• Daily interaction with cross functional teams
• Hands on access to internal tools and workflows

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Job requisition id:

• Not specified
• Internal tracking managed by company systems
• Candidates selected based on skill and role alignment

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Years of experience:

• Not specified
• Fresh graduates encouraged to apply
• Entry level candidates considered
• Skill based evaluation over years based filtering
• Learning mindset prioritized over tenure

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Company description

• LimeChat is a conversational commerce platform focused on enabling intelligent interactions on WhatsApp
• The company builds AI powered chat systems that help brands communicate with customers naturally and efficiently
• LimeChat supports automated conversations across the customer lifecycle including discovery, support, and retention
• The platform is used by more than five hundred brands across multiple industries
• Customers include large enterprises in automotive, consumer goods, finance, and retail
• The company operates in high volume environments where millions of messages are processed daily
• LimeChat focuses on building systems that balance automation with human like conversation quality
• The company is part of a globally recognized startup accelerator program
• Backed by well known investors who specialize in early stage and growth stage technology companies
• LimeChat emphasizes real world impact through measurable improvements in customer experience
• The founders bring strong academic and technical foundations in computer science and artificial intelligence
• Leadership believes in rapid experimentation combined with disciplined execution
• Company culture promotes learning through ownership and accountability
• Teams operate in small focused groups with clear responsibility boundaries
• Decision making is data driven and outcome oriented
• LimeChat values ethical work practices and integrity
• The organization encourages employees to take initiative and challenge assumptions
• Quality and precision are treated as first class priorities
• The company operates in a fast moving environment with evolving product requirements
• LimeChat invests heavily in internal tooling and process improvement
• Employees are exposed to real customer problems and production scale systems

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Profile overview:

• This role focuses on ensuring the quality and reliability of chatbot driven conversations
• The Data and Audit Engineer works closely with live bot systems handling real customer interactions
• The position involves reviewing conversational flows to ensure they perform as intended
• The role requires deep attention to detail when analyzing conversation transcripts
• The engineer evaluates how users move through automated journeys
• The work includes identifying where users drop off or experience confusion
• The role involves testing bot behavior across multiple scenarios
• The engineer validates whether the system responds accurately and consistently
• Insights gathered from audits are translated into actionable improvements
• The role bridges data analysis with conversation design principles
• The engineer collaborates with product managers, bot developers, and support teams
• The position requires ownership of issues from discovery to resolution
• The role demands structured thinking and strong documentation habits
• The engineer maintains clarity around issue severity and business impact
• The position contributes directly to customer satisfaction and automation success
• Improvements made in this role have large scale impact due to high message volumes
• The role suits candidates who enjoy analytical problem solving
• Communication clarity is critical due to cross team coordination
• The engineer plays a key role in maintaining trust in automated systems
• The position offers exposure to applied AI systems in production

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Responsibilities

• Conduct full journey audits of chatbot flows across use cases
• Review conversation paths to ensure expected logic is followed
• Identify broken or incomplete conversational paths
• Detect poor user experience points during automated interactions
• Observe how real users respond to bot prompts
• Identify patterns of confusion or misinterpretation
• Perform structured testing of chatbot behavior
• Test multiple scenarios including edge cases
• Validate fallback handling and error responses
• Reproduce issues consistently for accurate reporting
• Document issues with clear steps and context
• Analyze large volumes of conversation logs
• Identify trends related to drop offs or repeated failures
• Separate symptoms from root causes through structured analysis
• Suggest improvements in flow structure and content
• Recommend changes to fallback messaging and prompts
• Apply conversation design principles to enhance clarity
• Collaborate with product teams to align fixes with goals
• Coordinate with bot developers to implement changes
• Track issues from identification to closure
• Maintain organized records of audits and findings
• Prioritize issues based on user impact
• Ensure fixes are validated after implementation
• Communicate progress clearly across teams
• Support continuous improvement initiatives
• Maintain a high quality bar across all evaluations

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Qualifications:

• Bachelor degree in design linguistics science or related disciplines
• Strong analytical skills with ability to interpret qualitative data
• Comfort working with large datasets of conversation logs
• Ability to identify patterns across repeated interactions
• Strong logical reasoning and structured thinking
• Attention to detail in reviewing text based interactions
• Ability to write clear and concise documentation
• Strong written communication skills
• Ability to explain findings to non technical stakeholders
• Comfort working in fast paced environments
• Ownership mindset with responsibility for outcomes
• Willingness to learn new tools and frameworks
• Ability to manage multiple tasks effectively
• Strong observation skills
• Familiarity with quality assurance concepts
• Interest in conversational AI systems
• Ability to provide constructive feedback
• Basic understanding of how automated systems operate
• Discipline in following processes while suggesting improvements

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Additional info:

• Basic knowledge of SQL is beneficial but not mandatory
• Familiarity with natural language processing concepts is helpful
• Exposure to chatbot platforms is an advantage
• Understanding of intents and entities supports faster learning
• Awareness of confidence scoring improves audit quality
• Knowledge of fallback handling improves issue diagnosis
• Experience with spreadsheets supports data analysis
• Familiarity with collaboration tools improves efficiency
• Role offers steep learning through real world exposure
• Opportunity to work closely with experienced AI teams
• Direct impact on customer facing systems
• High visibility role within the organization
• Free meals provided during workdays
• Collaborative team culture
• Strong mentorship through hands on work
• Office environment encourages learning and ownership
• Growth opportunities as product scales
• Performance based recognition culture
• Focus on ethical AI deployment
• Emphasis on doing the right thing consistently

Please click here to apply.