Position:
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Associate Analyst – Operations Performance & Analytics
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Focused on inflight scheduling performance, analytics, and data-driven support for operational teams
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A role combining analytical expertise, reporting, and process improvement
Company:
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United Airlines Business Services Pvt. Ltd, a fully owned subsidiary of United Airlines Inc.
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Operating as part of United’s global corporate team with a dedicated focus on supporting inflight crew operations
Location:
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Gurugram, Haryana, India
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Based in United Airlines’ corporate setup in India, supporting worldwide operations
Job type:
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Full-time employment
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Permanent role designed for long-term growth and professional development
Job mode:
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Onsite role, requiring presence at the Gurugram office to work closely with peers and leadership teams
Job requisition id:
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GGN00002218
Years of experience:
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Entry-level, designed for candidates with 0–1 year of experience in analytics, data engineering, or business intelligence
Company description
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United Airlines is one of the world’s leading global carriers, headquartered in the United States, with a vast international and domestic route network.
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The company operates a fleet serving millions of passengers every year and emphasizes customer care, operational excellence, and innovation.
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The Gurugram office serves as an extension of United’s corporate operations, providing analytical and operational support across multiple functions.
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United offers opportunities for professional growth, exposure to large-scale operations, and access to one of the most diverse and dynamic aviation networks.
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The company values safety, efficiency, teamwork, and continuous improvement, ensuring employees play a direct role in shaping future operations.
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United’s culture encourages collaboration, data-driven decision-making, and strategic thinking.
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Employees receive access to wellness programs, healthcare benefits, professional development initiatives, and travel privileges across the United network.
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The vision is not only to serve travelers but also to empower employees to contribute to shaping the airline of tomorrow.
Profile overview
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The Associate Analyst role supports inflight scheduling and operational performance through data collection, reporting, and analytics.
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The role involves working with crew staffing data, operational metrics, and performance indicators to generate insights for inflight leadership.
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Analysts are expected to automate manual reporting, create dashboards, and deliver data-driven solutions that improve efficiency and reliability.
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The job bridges technical expertise with business understanding, helping leadership take decisions on crew productivity, reserve crew usage, and operational reliability.
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It involves collaboration with different business teams, frontline managers, and senior leaders.
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Success in this position requires strategic thinking, an eye for detail, strong technical knowledge, and the ability to work independently.
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Analysts will handle responsibilities ranging from daily reporting to supporting long-term strategic initiatives.
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The role offers exposure to aviation operations, process improvement projects, and high-level analytics, making it an excellent entry point for early-career professionals.
Qualifications
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A bachelor’s degree in a quantitative, analytical, or business-related discipline is required.
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Fresh graduates or professionals with up to 1 year of experience in analytics, data engineering, or business intelligence are eligible.
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Strong knowledge of data structures and the ability to work with large datasets is essential.
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Technical skills:
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SQL for writing queries and procedures
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Python for automation, data modeling, and analysis
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Advanced Excel for data manipulation and reporting
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Knowledge of visualization tools such as Tableau or Spotfire for creating dashboards and meaningful reports.
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Ability to connect business needs with quantifiable outcomes by designing data-backed solutions.
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Analytical mindset with the ability to identify patterns, trends, and insights in complex data.
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Strong communication skills to collaborate with multiple stakeholders across teams.
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Interest in aviation operations, crew management, and data-driven decision-making.
Additional info
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This role is offered on local terms in India and does not come with expatriate benefits or visa sponsorship.
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Employees will be part of United Airlines Business Services Pvt. Ltd, supporting the global operations of United Airlines.
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The role offers opportunities to build expertise in analytics, operational reporting, and aviation process optimization.
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Candidates will gain exposure to inflight resource planning, performance monitoring, and reporting for one of the largest airlines in the world.
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The position emphasizes continuous improvement, requiring candidates to identify inefficiencies and recommend process automation.
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The role is suited for individuals who enjoy working in data-centric environments and have a passion for aviation, analytics, and process improvement.
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United Airlines fosters a supportive workplace, ensuring associates gain practical experience in real-world business challenges.
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Joining this role offers the chance to be part of a globally recognized airline brand, while contributing from India to decisions that impact worldwide operations.
Expanded Role Responsibilities
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Gather, organize, and analyze inflight crew staffing data to identify performance trends.
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Prepare daily, weekly, and monthly reports for inflight leadership, ensuring accuracy and clarity.
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Conduct ad hoc data mining assignments to answer specific business questions.
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Automate manual processes and reports, reducing turnaround time and improving efficiency.
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Collaborate with inflight scheduling and resource planning teams to align on staffing needs and performance goals.
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Provide data-driven insights into crew productivity, operational reliability, and reserve utilization.
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Build dashboards and visualization tools to present insights to leadership, frontline managers, and other teams.
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Work on initiatives that evaluate the impact of potential changes in labor agreements on crew scheduling.
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Support process improvement projects by identifying bottlenecks, redundancies, and inefficiencies.
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Ensure timely updates and maintenance of reports and dashboards to provide reliable information for decision-making.
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Interact with stakeholders at all organizational levels, from junior managers to senior executives.
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Apply problem-solving skills to complex operational challenges, ensuring that insights are actionable.
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Maintain high standards of accuracy, integrity, and confidentiality in handling sensitive crew and operational data.
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Contribute to long-term strategic initiatives, including technology adoption and advanced analytics integration.
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Support the cultural value of collaboration and teamwork by working cross-functionally with different departments.
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Demonstrate adaptability by handling both structured reporting and unstructured analytical requests.
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Engage in continuous learning to enhance knowledge of aviation operations, analytics tools, and best practices.
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Uphold United Airlines’ brand values by ensuring all analytical output supports efficiency, safety, and customer care.
Please click here to apply.
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