Short Description:
The Business Analyst role at Amazon Pay involves understanding the intricacies of payment operations, collaborating with teams to define performance metrics, and translating data into actionable insights. Responsibilities include automating processes, conducting complex data analysis, and developing robust infrastructure for swift analysis. Location options span across Bangalore, Mumbai, and Bengaluru. Basic qualifications include a Bachelor's degree, with preferred experience in capacity planning or business analysis. Overall, the role plays a vital part in driving operational efficiency and innovation within Amazon's payment ecosystem.
Position: Business Analyst
Company: Amazon (Amazon Pay)
Location: Bangalore, India | Mumbai, India
Job type: Full time
Job mode: Hybrid
Job ID: 2580818
Introduction
In today's digital era, Amazon stands as a titan in the e-commerce landscape, revolutionizing the way people shop online. At the heart of this vast ecosystem lies Amazon Payments, facilitating billions of secure transactions globally through various payment methods. As an integral part of Amazon, we prioritize delivering unparalleled customer experiences. This job description outlines the pivotal role of a Business Analyst within Amazon Pay, delving into its significance, responsibilities, and qualifications.
About Amazon Pay
Overview
Amazon Payments, a subsidiary of Amazon, orchestrates secure online transactions through diverse payment channels such as credit cards, net banking, and cash on delivery. Catering to thousands of merchants, including Amazon.in, we are renowned worldwide for our commitment to trust and excellence in customer service.
Mission
Our mission at Amazon Payments is to maintain and enhance the software platform supporting over 20 payment methods globally. The Business Operations team spearheads crucial functions including policy definition, implementation, process monitoring, and automation. We collaborate closely with internal stakeholders like Product/Business, Customer Service, and Finance, along with external partners and banks, to ensure seamless payment processing.
Role Overview
Responsibilities
The role of a Business Analyst at Amazon Pay is multifaceted and dynamic, revolving around optimizing platform performance through data-driven insights and automation. Key responsibilities include:
Understanding Business Dynamics
Grasping the intricacies and nuances of the BizOps domain to identify key drivers and influences.
Elaboration:
The Business Analyst must possess a deep understanding of the operational dynamics within Amazon Pay. This involves comprehending various factors such as market trends, consumer behavior, regulatory frameworks, and technological advancements that impact payment processing. By gaining insights into these dynamics, the analyst can identify critical factors driving business performance and areas for improvement.
Performance Measurement
Collaborating with business teams to devise key performance indicators (KPIs) and innovative measurement methodologies.
Elaboration:
Working closely with cross-functional teams, the Business Analyst plays a crucial role in defining and refining performance metrics that align with business objectives. By collaborating with stakeholders, the analyst ensures that KPIs are relevant, measurable, and reflective of the organization's strategic goals. Additionally, the analyst explores innovative measurement methodologies to capture the effectiveness of various initiatives and strategies implemented within Amazon Pay.
Data Analysis
Translating vast datasets into actionable insights, facilitating informed decision-making for stakeholders.
Elaboration:
Data analysis lies at the core of the Business Analyst's role. The analyst is responsible for extracting meaningful insights from large volumes of data related to payment transactions, customer behavior, market trends, and operational performance. Through sophisticated analytical techniques, such as statistical analysis, data mining, and predictive modeling, the analyst identifies patterns, trends, and correlations that inform strategic decision-making. These insights empower stakeholders to make informed decisions to drive business growth and improve customer experiences.
Automation and Reporting
Automating dashboards, monitoring metrics, and scaling ad-hoc analyses to streamline business operations.
Elaboration:
Automation is a key focus area for the Business Analyst, aimed at enhancing operational efficiency within Amazon Pay. By leveraging automation tools and technologies, the analyst streamlines repetitive tasks, accelerates data processing, and minimizes manual intervention. This includes automating the generation of dashboards and reports to provide real-time visibility into key metrics and performance indicators. Additionally, the analyst identifies opportunities to scale ad-hoc analyses, enabling agile decision-making and rapid response to emerging business challenges.
Complex Data Analysis
Conducting in-depth data analysis, including root cause investigations, correlations, and optimization simulations to identify process improvement opportunities.
Elaboration:
The Business Analyst undertakes complex data analysis to uncover underlying factors influencing business performance within Amazon Pay. This involves conducting root cause investigations to identify the primary drivers of operational inefficiencies or performance gaps. Through correlation analysis, the analyst identifies relationships between different variables and their impact on key outcomes. Furthermore, optimization simulations enable the analyst to assess the potential impact of strategic interventions and process improvements on business outcomes, guiding decision-making towards maximizing efficiency and effectiveness.
Infrastructure Development
Building robust data infrastructure and implementing maintenance strategies to support swift analysis for critical business queries.
Elaboration:
Infrastructure development is essential for ensuring seamless data management and analysis within Amazon Pay. The Business Analyst collaborates with IT and data engineering teams to design and develop robust data infrastructure capable of handling large volumes of transactional data securely. This involves implementing data storage solutions, data pipelines, and data integration frameworks to support swift and efficient analysis. Additionally, the analyst devises maintenance strategies to ensure the integrity, availability, and reliability of data infrastructure, enabling timely access to critical business insights.
Location Options
We offer opportunities for this role in multiple locations across India, including Bangalore, Mumbai, and Bengaluru.
Qualifications
Basic Qualifications
- Bachelor's degree in a relevant field.
Preferred Qualifications
- Prior experience in capacity planning, operations planning, or business analysis.
Please click here to apply.
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