Product Manager at Uniphore

Short Description:

Uniphore, a leading B2B AI-native company, seeks a Product Manager for Conversational Analytics in Chennai. This role involves overseeing the end-to-end technical product management cycle, collaborating on product strategy, and working closely with global teams to implement AI-based conversational analytics solutions. The ideal candidate should possess 5+ years of experience in SaaS/web-based product delivery, with a focus on Conversation/Speech Analytics and/or Agent Quality Management. Strong communication skills, familiarity with Agile methodologies, and expertise in AI, Data Science, and Natural Language Processing are essential. Uniphore is an equal opportunity employer committed to workplace diversity and discourages phishing scams associated with employment inquiries.

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Position: Product Manager - Conversational Analytics 

Location: Chennai 

Department: Product Management (3300) – Product Management 

Job type: Full-Time / Hybrid

Uniphore stands as a leading B2B AI-native enterprise, boasting decades of proven experience, scalability, and a tailored design for large-scale operations. The company specializes in driving business outcomes across various industry verticals, employing the most extensive global deployments.

Dedicated to infusing AI into customer-centric aspects of enterprises, Uniphore offers a unique multimodal architecture centered around Generative AI, Knowledge AI, Emotion AI, workflow automation, and a co-pilot feature. With expertise in capturing and analyzing voice, video, and text data, Uniphore envisions a future where the connective tissue between people, machines, and data serves to create the most human processes and experiences for both customers and employees.

As the leader in Conversational AI, Uniphore revolutionizes customer service through the strategic use of artificial intelligence and automation, enhancing experiences for both customers and support agents.

We are currently seeking a Product Manager for Conversational Analytics to play a pivotal role in supporting the development and implementation of the overall product strategy and technical roadmap for our AI-based conversational analytics and quality solutions. This role involves close collaboration with the global Product Management team and reports directly to the Director, Product Management.

Responsibilities:

• Oversee the complete technical product management cycle, translating the product roadmap into technical requirements and ensuring successful customer delivery.
• Collaborate with the leadership team to define a clear product strategy within the relevant market or geography.
• Identify requirements, define a detailed roadmap, and generate preliminary design concepts.
• Work closely with Engineering teams to drive the implementation of the roadmap, meeting specifications, quality standards, and timelines.
• Prioritize business requirements and translate them into product functional and technical specifications.
• Collect and analyze customer feedback and defect reports to identify product gaps and opportunities for inclusion in the product roadmap.
• Manage product documentation, training, and demos.
• Support the customer success and delivery teams, ensuring swift resolution and root cause analysis for identified issues.
• Understand and ensure support and compliance with product certifications.
• Assist sales and marketing through customer demos and roadmap presentations.

Skills/Experience:

• Bachelor’s/Master’s Degree in Computer Science/IT Engineering or related fields.
• 5+ years of experience delivering SaaS-based/web-based products, with a minimum of 3 years in Product Management.
• Experience in Product Management for Conversation/Speech Analytics and/or Agent Quality Management.
• Strong written and oral communication skills.
• Experience working in Agile methodologies.
• Innovation skills and experience in building products with Data Science, Machine Learning, Natural Language Processing, and Artificial Intelligence.
• Proven analytical thinking, leadership, problem-solving, project management, attention to detail, and organizational skills.
• Domain knowledge in building and launching solutions for contact centers, Conversational Assistants, or Conversational AI.
• Comfortable with ambiguity in a fast-paced and ever-changing environment, with the ability to think big while paying attention to detail.

For more information on how Uniphore leverages AI to unify and humanize enterprise experiences, please visit www.uniphore.com.

Please click here to apply.